Apex Battery

Apex Battery Review

Very unhappy and frustrated with my (attempted) order from Apex Battery. Tried to order a projection lamp for my Mitsubishi TV. searched all over the web for the particular part number, provided by Mitsubishi. Came across Apex. Not THE cheapest, but cheaper than many. Long story short, they sent me then completely wrong part. I verified my order many, many times to be correct. I had to return the wrong part, wait for my money to be refunded and then attempt to order again. Well, when I went to reorder, the part had gone up $100 in price!!! They said that originally there was an error in their database and my (completely correct) part number was referenced against the wrong part. They also said that, (conveniently) they no longer carry the lamp only. You have to buy the entire housing! So, at the worst, it was a bait and switch. At best it was carelessness/negligence as it pertains to their inventory management and shipping oversight. From my perspective, I”ve been 3 weeks without my TV now and had my money tied up for 2 of those 3 weeks. Their support people were pleasant, but a little unresponsive at first. It was not until I had called 3 times and got a little pushy that I started getting returned calls. They were definitely polite and “understanding”, but ultimately, from a consumer perspective, it was not a good transaction at all – bottom line! I”d advise you to be very careful when ordering as there could very likely be other “errors” in their inventory database.

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