Some weeks ago we ordered hundreds of dollars of espresso cups and saucers from the Artazza website. Despite confirming our shipping address in writing the “customer service” department shipped our order to a completely different address. When our order didn”t arrive we eventually discovered, without an help from Artazza, that our order had been returned to them as it could not be delivered. When we contacted Artazza, explained this and askedfor our money back we were told that it was our fault. Not getting any “service” from the “customer service” department I contacted the CEO Lisa Meier. Lisa implied that when items go missing it”s usually the customers fault or, even worse, the customer is lying and is trying to defraud their business. Even though I have proof from the freight company that the order was returned, and returned because Artazza used the incorrect address and it could not be delivered, Artazza continue to refuse a refund and now won”t even return my emails or messages. Artazza is an online store and use a USPS office as their business address so it just isn”t possible to visit the store and confront anybody. I would be very wary about doing business with Artazza, particularly when the only way to pay for purchases is by credit card.

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