Athene USA

Athene USA

On Oct. 18, 2016 I requested a loan from my annuity, Athene. I spoke with an Athene rep to ensure I could take out a loan and was informed yes. Before submitting my paperwork I called Athene’s to verify they recieved all the necessary paperwork. I caledl 10 days later, my request was still processing. Dec. 13, 2016, I called again to follow up with my loan request an a rep says we have up to 20 days to process the loan and it was escalated to a supervisor. Dec. 19 2016, a rep now says it sometimes takes longer with a conversion and he can’t tell me the timeframe in which I can get a loan on my money. I ask ed for a supervisor noone’s available. I asked for the name of the supervisor the loan was escalated too, and I only get the first name Amy. No last name could be provided due to security and the supervisor has up to 72 hours to call me back. My husband and I both have our teacher annuities with the company. We have not received any statements. Icalled and requested for a statement in September, Ive yet to receive a statement. | The company is taking money from teachers

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