Auto Haus

Auto Haus

This is the letter that I wrote to the owner on Nov 2, 2017 after my engine was still on after paying $2200 | Good Morning Mr. Hohlrieder, | I need some type of resolve to my engine light still being on after I spent $2300 to get it matter completed. | In the last week I have spent over $3000 dollars of my hard earned money between Auto Haus and Grafton Collision and I still have a car that is running like a volkswagon. | I came in to get an oil change in February and the service team gave me a laundry list of things that needed to be fixed on 2/27/17 which I included in the following attachment above titled booklet. | I went to a trusted mechanic thats been working on my car since I bought it from AutoHaus. This young man used to work for Acura and he completed the entire laundry list for me. | Since this time I have relocated to the D.C. area and maybe a month ago my engine light came on and I went to Acura in Waldorf to get a diagnostic and the service department explained to me it was a misfire and the cost would be $350. | Instead of going with them I decided to drive all the way back home and have Autohaus do a diagnostics test and Eric gave me a laundry list of things that needed to be fixed in which I explained to him that many of those things have already been done and why should I repeat them. Eric stated because it appeared to have some oil leaks. I stated well the mechanic just replaced the platinum spark plugs so that should not have to be replaced. He stated if they look fine then would use the ones I just paid for so this should have been subtracted from my bill but it wasn’t I paid $2300 and change and they did use the plugs that were just purchased. I stated to him just make sure that all my lights are completely off and everything is taken care of. | Now I don’t know where you come from Mr. Hohlrieder but where I come from $2300 is alot of money and especially in this day and time. Now many would ask why did I drive all the way back to VA when I could’ve dealt with Acura in Waldorf and spent way less and had my service backed by Acura. | And it boils down to Trust! I just sent my last child to college on an academic scholarship and relocated to the D.C. area and I don’t want to be on the side of the road because my car was not serviced correctly. So when it comes to a peace of mind then their is no price tag. However, I don’t have a peace of mind because I’ve came back on yesterday and spent the whole half of my afternoon trying to resolve this issue when this is now becoming a continuous matter. I pulled off the lot and not on the highway not 10 minutes and my car is riding rough and the engine light is on. Stop off the highway and turned off the car and turned it back on and it sounds like its out of breath. | I’m supposed to be back in Maryland right now and I’m still in Va dealing with something that I don’t want to deal with because thats what I pay for service for not to be back in this situation. After picking up the car I decided to go to Advance auto to get a engine diagnostic and it came back Exhaust Gas recirculation and battery malfunction. | Now below is what was supposed to be serviced during the week of October 17th | Repair Services: | JUSTIN.B-6 – 1. ignition coil 2. oxygen sensor 3. replace valve cover gaskets 4. replace front brake pads/rotors | Now I want to work with your team so I don’t want anyone to tell me at this point that my car is a 2005 Acura with 216,000 miles and yada yada yada because that should have been told to me before I paid my monies. | At this point I need my car to be fixed properly and I’m not paying another red penny. I trusted your team to fix it properly and thats my expectations or I will call my bank and tell them that those services were never rendered! | So you decide what needs to happen next…I need someone in leadership to contact me today to come up with a solution. I filed a dispute with my Bank Bank of America and it was only after I filed this dispute did they want to call my phone. This company is full of crooks. Look at the letter that I sent my bank whom they have yet to fight on my behalf

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