Automotvie Serivce Department Scam Dallas Texas!!. The letter begins with “Our records indicate that you have not contacted us to have your vehicle service contract updated. I knew it was a scam immediately because the letter was addressed to a person who does not exist. when I taught school, I wanted an unlisted phone number but there was a charge for that, so I listed my number under a fake name for free. Of course there is no person with that name at my address and my vehicle records would have my real name, not a fake name. If these people can afford to send these letters to millions of people all over the country, they must fool a lot of people who pay them a fee for a service that ends up being worthless.