Purchased a vehicle that appeared and was told was clean and had no problems, and there was no reason to spend the money to travel there to verify. Upon delivery was a different story. Interior was filthy (spotless in pics), large dent in top rear that was not in pics, driver door handle broken, and rear hvac did not work. Talked with Juan the salesman and he asked me to get estimates and he would try and take care of it. After I sent him estimates I never heard back from him, will not return messages, calls, or texts. Called the office numerous times and there is never a manager there or they give me the runaround, and no call back from anyone. I used them to avoid the hassles of a car buying experience and this was the worst experience yet. I would never trust them or purchase anything from them if they wont stand by it and avoid you.
www.autosdirectonline.com
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Published30 April 2019
Submitted by: Kenny Boggs
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This complaint and/or review was posted on Skeptic Files on 23:18 pm, April 30, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/autos-direct-online/.
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Israel Schierbrock
These guys are professional scammers. They broadcast on Ebays that they have 100% feedback and stand by Ebay”s vehicle protection program. They use the bait and switch technique to make the buyer think they will have a good buying experience. I know because I was conned. A month ago I purchased a car from these guys through Ebay thinking if there were any discrepancies Ebay”s vehicle protection program would step in and protect the buyer. What Ebay doesn”t tell you is that they won”t do anything after 30 days from the date of purchase. Autos Direct Online know Ebay”s policy quite well so they will make every effort to hold off shipping the car to you so when you receive the car it would be 30 days after the date of purchase, leaving the buyer stuck with the car. I received the car on the 31st day after the purchase date and immediately filed a complaint with Ebay. Ebay came back and said since it was after 30 days I was on my own. So now I”m forced to resolve this problem on my own and it will cost me!
Valentine Wiscombe
Purchased vehicle from Autos Direct Online, Julie Turner. I asked very specific questions since it was purchased online. I have made several car purchases online so I was comfortable. Afterall they advertise as being the best. Julie Turner told me the vehicle was PERFECT with NO MECHANICAL PROBLEMS, I still have the emails. After receiving vehicle, I took it into the local dealership for state inspection. It FAILED miserably. They stated there was so much rust that the rear backing plates fell off in their hands. Not safe for state roads and should not have been sold in this condition. The rear brakes and rotors gone. There was over $1000 worth of repairs and damage. Thats just the mechanicals. Then there was rust on the body that had been painted over. If this was a PERFECT vehicle, I hate to see what they consider no perfect. Can”t believe they are able to sell vehicles unsafe for the state roads. Will contact state attorney about this issue and hopefully they will be shut down. Can”t believe an automobile with such low mileage could have this much damage. Only leads me to believe odometer rollback. Oh by the way, I emailed them and they suddendly disappeared. They are frauds and sell junk. So my suggestion is to stay away.