Email sent to Auto Serv detailing all events and concerns. | Good evening Mr. Paul Gaudet Sr., Mr. Paul Guadet Jr. & Mr. Denis Gaudet, | I am sending this email to express concerns I have had based on my experience with the management in the service department. On August 29, 2019 I had the pleasure of working with Sales Associate, Rob Briggs to solidify a very specific vehicle I needed within a small timeframe. That evening we signed off on a 2016 Dodge Grand Caravan. Throughout the process Rob was thorough, attentive, kind and honest. His customer service is the reason why my search ended at AutoServ of Tilton. | I shared with Rob Briggs and the gentlemen from finance that I was looking forward to returning to purchase the additional vans I needed within six months. It is unfortunate that my experience since that day has changed my mind, as well as prevented colleagues of mine from shopping with AutoServ of Tilton. | Upon my husband driving the vehicle within less than a two week period, the check engine light came on. My husband expressed worry that he thought there was a concern with the front end and/or transmission and wanted to take it back to Auto Serv to have it checked. I immediately emailed Rob Briggs. | Bruk Transportation | Sep 10, 2019, 6:04 PM | Error! Filename not specified. | Error! Filename not specified. | to Robert | Error! Filename not specified. | Good evening Rob, | I am reaching out to you regarding some concerns we have come across with the Caravan. | – Check engine light is on | – Heat and AC makes noise | – Front end needs to be checked | – On the highway it pulls to the right. | I called into service this evening to schedule an appointment and was advised the next available appointment is a week from tomorrow. Unfortunately, that is too far as this vehicle is for daily business purposes. | We are willing to try and find a local place that may be able to take us sooner, but because it’s within the 30 days don’t want to worry about the $100 deductible. | Please advise. | Thanks | Tawana | Rob relied to my email: | Robert Briggs [email& 160;protected] via motosnap.com | Sep 11, 2019, 9:21 AM | Error! Filename not specified. | Error! Filename not specified. | to me | Error! Filename not specified. | Suzy from service will be contacting you.