Yesterday, I initially called 855-391-1203. After many holds and over 20 minutes, I was told that they were unable to find any information regarding our business credit and to call another number that would be able to help. | So, I called the number given to me by the first associate I spoke with, which was 855-536-8156. | I spoke with someone named Alex. After over 20 minutes on the phone with him, I asked to speak with a supervisor, as he seemed as unable to assist me as the first associate I spoke to. He told me that he was a supervisor. | I asked to speak with a supervisor above him, but I was informed that he was busy and that that was not possible, so I continued to speak with Alex. | After over almost another 20 minutes, and again, numerous holds, I asked if that supervisor was still busy. I was told he was. | This conversation was finally ended almost an additional 20 minutes later when I inquired as to whether or not his supervisor was still busy, Alex told me that he was, and that he was hanging up on me because he was unable to help me. | All I was trying to do was use our business’s credit to send flowers to one of our customers, which our credit should have more than covered. | How is this customer service?
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This complaint and/or review was posted on Skeptic Files on 02:00 am, April 02, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/avas-flowers/.
The reviews & complaints posted about Avas Flowers was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Avas Flowers as per Section 230 of the Communications Decency Act.
Cynthia Martel
I am so disappointed and angry with this company AVAS Flowers
I was shocked to see a photo of the arrangement I sent my parents. It didn’t come close to size I had chosen. The flower type was correct and the colors were correct in what little amount of flowers the arrangement had in them. The one I ordered contained at least two dozen flowers, while the one I received had a dozen at best. And I upgraded to buy the arrangement that came “as shown”. I paid for mostly greenery. I immediately complained to them and told them how dissatisfied I was. They responded by apologizing and offering to send out another arrangement. I was ok with that. I thought that they would just deliver another one the next day.
However, then they contacted the recipients (my parents) without my knowledge who are both battling Covid. I had made a point of letting them that they were both ill.
They informed my parents that they would be picking up the first arrangement. My father, feeling ill and not wanting to be disturbed told them, “No, it’s ok, we’re satisfied.” My beef is that they had no right to contact my ill parents with that, the transaction was between me and Avas. Shame on them! They then sent me an email saying I would be given a refund of $ 9.00, about 10% of total cost. I’ve tried to contact them again, but their customer service is all through email, with them calling you back, at their discretion. So I’m sure I will get no further satisfaction. Except my dissatisfied review.
Vicente Kunter
On February 22, 2018 I decided to place an order for February 23, 2018 to help my mom get through a bad day. After viewing the website I began to place an order. I decided to call because I needed them to be there by a specific time because she works 7a-2p. The customer service rep told me for $9.99 I could guarantee shipping between 8am and 10 am. I said great if they can be there before noon I can go ahead and place the order. “Yes mam, they will definitely be there no later than 10 am”. Well I thought it odd I never recieved a message thanking me for the flowers. It was because after my mom got home from work at 3pm she got a call from the school her flowers just arrived. So the flowers that were supposed to cheer her up, she got to drive in Friday afternoon traffic 30 mins there and 30 mins back to pick up. I called Ava’s Flowers and they offered to refund my shipping but that was it. | I didn’t think that was good enough. I paid $80 to do nothing but cause my mother more of a headache. After to speaking to a manager I was told they can’t do refunds or partial refunds, but they are very sorry about that. It wasn’t until she returned home I realized they are not even close to what I ordered or paid for. They are awful. My 13 year old could do better. I have left several messages for a supervisor named Marcel at extension 3246 with no response. After one simple google search I have seen thousands of complaints. Even a Fb and Instagram pages dedicated to Ava’s Flowers Is a Scam!
Annemarie Burri
Ordered a premium bouquet of flowers online from Avas flowers. requested all lavander bouquet with some white flowers and orchids. Did not receive any lavander flowers, orchids or anything that resembled what I requested. I spoke to Alice and she reassured me that this arrangement would arrive exactly as described to my mothers wake at funeral home. When I arrived I saw a beautiful very large bouquet resembling what I thought would be my bouquet which was not. It was one my brother had purchased at another local florist for the same price which was 3 to 4 times the size of my flower piece. Mine was a small bouquet with orange red and white flowers all the colors I said I did not want for any type of bouquet as my mother would not have wanted those colors, only the lavander and white. This was my final tribute to my mother and I was devistated. I called immediately and the circus began. This was Jan 18th and has continued ever since. I would like a full refund as I did not want these and I had no way of returning these. The card just said ftd and no name or address.
Whitney Gonder
Ordered flowers for my wife for our anniversy a week in adavance they were delivered on the wrong day and the roses were all bruised, i contacted them and they said they would send more out the following week on Tueday again they came on the wrong day and the rose were worse than the first ones, halp the peddles had been picked off an the leaves had fallen off which is the sign of old roses (paid $108.00). they said this was out of their cotrol. i got ripped off and they will not refund
Ben Augello
THIS COMPANY MUST BE RUN BY A MADMAN. THE EMPLOYEES ARE MEEK AND AFRAID TO TAKE YOUR COMPLAINTS TO THE NEXT LEVEL. I FEEL IF THEY WERE SEEN ISSUING A REFUND THEY WOULD BE FIRED ON THE SPOT. MY FUNERAL FLOWERS NEVER ARRIVED AND THEY TOLD ME THEY WERE DELIVERED. THERE WAS NO FLOWERS AT THE FUNERAL AT ALL!!!!!! THEY WILL NOT REFUND MY MONEY. I CONTACT CHANNEL 7 EYEWITNESS NEW TO PURSUE THIS MATTER FURTHER. | YOU KNOW A COMPANY IS BAD WHEN THEY STAGE THEIR OWN REVIEWS ON THEIR WEBSITE. ON THE WEBSITE A 1 STAR REVIEW IS CONSIDERED "FAIR". IN WHAT WORLD IS A 1 STAR REVIEW "FAIR". IT IS POOR AND UNSATISFACTORY. | THERE IS SOMETHING GOING ON HERE. I THINK A CLASS ACTION SUIT IS IN ORDER.
Christine Honore
This flower shop is a total scam! I was promised a specific color of roses and the bouquet that was sent was not even close. When you call this place, a call center answers the phone and you don’t even get to speak with the designers. | They delivered the wrong order over 3 hours late and completely ruined the surprise. DON’T EVER DO BUSINESS WITH AVAS FLOWERS out of Lancaster, CA. I’m probably going to sue them in small claims court.
Anthony Casaus
This is a florist. I could not find the category for this. I ordered flowers responding to the add that promised same day delivery. I called at about 12:40. I was told then that only orders before noon were guaranteed, but the agent would check. He put me on hold and came back and said that the order would be delivered same day. If he had said not, I would have called a local florist to guarantee. This occurred on a Saturday. The order amount was $68 | Several hours later I received an email that said the order would be delivered on Monday. It was now too late to call another company. There was no way to cancel online. I finally reached customer service and was offered the Monday delivery with a 10% discount. Really! $6.80? Then she went up to $10.00 I had been deprived of the chance for a timely delivery and this was the compensation offered. | I asked for a supervisor and was put on hold for almost 15 minutes. I called back and got another agent. She had to get authorization but now says my order is cancelled. We will see if the refund comes through. Bad company, bad business, not trained to offer satisfaction. Do not use them.
Stacia Cua
To whom it may concern I am writing this report against Avas flowers I believe it was on 26 June in the evening I ordered some flowers for delivery the next day to eat ternal Valley mortuary for my mothers funeral on the 27th to get there by 9 AM I followed the order up with an email on their website with my order regarding cancellation if this order could not be for Phil to please cancel they never canceled they called me to talk about this in the middle of the services three different people called me that day so in total I talk to for advising them to just At that time I understood it was late I didn’t know if it was possible that’s why I followed it up with the cancellation they are to just refund my money and there were good they insisted on still trying to deliver to someone in the family at the mortuary where ever they could when it was ready I kept telling them now this went on for three days email phone calls then it suddenly stopped I heard nothing from them I looked and they never reimbursed my money either to my bank which was $249.00 . I’m going to call them tomorrow again and inquire but can someone please help me in this matter I got no refund no services and I’m out $249 that they kept . Thank you for taking the time regarding this matter | AVAS FLOWERS I found this company online when searching for a florist on the Internet for delivery to external Valley mortuary in Santa Clarita . It was in the evening after hours when I placed my order through this company it said same-day delivery on the website and had to give 24 hours for cancellation well is what I have done as I ordered and then I also followed it up with an email stating that if it could not be delivered by 9 AM please cancel the order while they did not cancel it they called me in the middle of my moms funeral I talk with four different workers that day regarding this ask them to refund my money as stated on my email they called me the next day I returned the call have had no contact with them since it’s been a month they have yet to refund my money and it was $248 for flowers I never received and have gotten nothing in return either as reimbursement no services but kept my money can you please help me
Kemberly Dehner
Was under assumption they were local florists. Turned out they are a national scam that takes your money and delivers nothng but excuses…and poor ones at that. DO NOT DO BUSINESS WITH THEM.
Rex Casarella
We spent an hour online researching florists in Riverton, WY. Ava’s had several 5 star reviews & found an arrangement we liked. We called & ordered a 200.00 arrangement. No flowers were delivered at all. We recieved a call from a 800 in the middle of funeral, advising us no florist in the area was able to complete the order. This was very unsatisfactory service, to put it mildly. Not something that grieving family members need to go thru.
Justin Normoyle
What a scam!!! | They promised same day delivery and then texted me that they couldn’t deliver and that it would be the next day. When I called about it they seemed confused and kept putting me on hold. When I asked about delivery charges they said there were none just $27.oo shipping and handling. But they don’t ship and they don’t deliver – they farm out to various local florists. | They advertise that they are local but they are in NJ and I was ordering to have delivery in MN. When I asked the customer service rep where she was located she put me on hold and then came back and said she “couldn’t tell me her local location but her home office is in NJ”. She wasn’t “allowed to tell me” the MN location. | It took 3 phone calls to get them to cancel my order! And I was on hold foreeever! | Customer service rep said she cancelled it and emailed me a confirmation of it but I still haven’t received an email saying the order was cancelled. I guess I’ll call the credit card company. | This place is a fraud! Don’t order flowers here! Just don’t!!
Karisa Trojahn
When you call this company to ask where your delivery is they will tell you it’s on the way. Hours and days later and depending on which agent you get (all of which were answering from homes with screaming kids, loud television sets blaring in the back ground, and representatives who used grammer that could be compared to unintelligent street slang) will give you excuses like these; it’s been delivered, we coudn’t find your address, we couldn’t get into your gated community (I live in an ungated high rise), we couldn’t deliver because your guard gate wanted to charge the driver $10 dollars (again, I live in a high rise), we just spoke to the designer and we are on the way, and it’s your fault because we didn’t have a working number. All of which were untrue. | I was hung up on numerous times trying to get a refund for my elderly father who had given these liars his credit card. On the last call I was told I could not have the owner’s name, I could not know who their Las Vegas affiliate was that would be delivering, and I was not allowed to know who I was speaking with lol, so all in all its a big mystery as to where my flowers are, who I am speaking with and who is supposed to be bringing my flowers. | On the last call I was hung up on after asking for a supervisor and a recording came on asking if I would 1. buy from them again or 2. never buy from them again…… so by the sound of the recording, they are deflecting to a recording so that they don’t have to deal with all of the mad calls. | After looking them up on consumer affairs they have 1 star ratings and almost 1500 complaints from people who have been scammed by them. On the last call I was told that I could not cancel the order because there is a no cancellation policy.