Produce arrived with defective software. I have received numerous e-mails at my e-mail address stating that they cannot reach me by e-mail. Also multiple requests to send photo or video. Awfully hard to take a photo of software. Tried their chat line. Same results. It would have been so simple to just replace the software. As I checked other complaints on Banggood, I see that my problems are characteristic of their dealings with their customers. I would highly recommend that people avoid doing business with this company.
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This complaint and/or review was posted on Skeptic Files on 23:24 pm, April 08, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/banggood/.
The reviews & complaints posted about Banggood was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Banggood as per Section 230 of the Communications Decency Act.
Margareta Younan
Received key board and mouse in great condition. Only problem is that the instructions do not make any sense. Do you have any instruction that have been writter in english that makes sense? Please advise how to use. ie #3 the backlight breathing speed controll… speed of adjust the back light breathing fast? It ia inpossable for me to understand most of the installation steps anad use. (in the English part)
Rivka Bolstad
R/sir every time I order on your website my order go to back order mode after submitting a complaint I received every time a email that products are out of stock. But at the time of order product shown on your website available stock. Its a very bad thing for your website repotation. I also run a local ecommerce website in pakistan. That”s why I join your wolesale program. And I m very disappointed from you service my recent back orders numbers are [protected] and [protected] and [protected] I hope that you improve your service soon
Ellan Duenwald
Purchased a phone by banggood, after 70 days they still not delivered the phone and they don’t give the right indication from the phone location. the don’t have a clue from the phone locattion. After so much time I do not want this phone anymore According Banggood policy after 60 days without delivery I have the right for the full refund. Banggood denies the right for the refund without any proper information going against their policy. Banggood is not a trusted or serious shop. They will stay with your money .
Rolande Kerfoot
Promised cell phone works fine in USA; it does not. Won’t work my carrier TMobile, even TMobile said it won’t work. Cost $212.29 plus shipping and return shipping. PayPal told me to ship it back to the address name Han Tai? I asked who this is to Banggood and refuse to answer. Now I’ve been screwed out of $212.29 and no cell phone and $24.00 return shipping.
Isela Bartenfield
Ravindra s joshi on banggood order trcking no667576943 ref noa0003618041001q I have paid rs 2085.84 for purchase of my 64 mulimeter online by online payment by sbi card at banggod txn//810000655013 sir take it seriously. Ihave purchased my64 online on banggood web site with insurance paid. To my surprise there was no proper packing and original box was open from bottom side. The literature was in unknown language, though ordered from india. No battery was provided inside the box., though on box it is written that battery is provided inside. First I have to purchase 9v battery from local market. On putting on it is observed that reading is coming intermittently. As I have paid for insurance please give me replacement urgently as you are the branded renouned company. Iput same complaint on lili but returned back. On banggood sight in detals accessory battery shown as aaa 3×1.5v cells shown but practically 9v battery is required. Pl resorve my problem urgently.
Ward Tyksinski
TO, The concerned . I have received wrong & damage product . I have ordered projector with advance features ( wifi, andriod, bluetooth ), but i got a simple projector, that too damaged product . Please replace the product with fresh piece which was ordered by me, Or if please return by money. Please give customer care number for india . My tracking no: ALJCB9211000124YQ PRODUCT ORDERED : T6 LCD Projector 1280 x 720 P HD 3500 Lumenus Mini LED projector NAME: SYED RIYAZ HUSSAIN ADDRESS: 17-8-143/10, Chawni, nade ali baig, chanchalguda, 500023, PHONE NO: [protected], [protected]. EMAIL: syedriyaz.[protected]@ gmail.com, [protected]@gmail.com
Bob Whalan
We Purchased Cooler on banggood which is 15000 + INR send us a damaged product which is completely worth less. later gave them all the proofs but no proper response and asking to send the product back but not taking about the refund. Sent emails multiple time but they are simply saying to send the product by spending the money but not giving answer about the refund this discussion was going on since 10-15 days. Stupid thing is they won’t be on there words as mentioned while doing the shopping. I suggest every one not to purchse online on banggood. And one more thing they will rate 5 start rating before we rate them if we do a rating 1 also automatically it take 5 rating. Their are so many issues on banggood. If I keep saying means they will be somany issue. And banggood if you are really doing the right business in a right way means resolve my problem so for the product and ticker ID “Ticket#Broken or damaged item 1362406 in order [protected]” Links if broken cooler 1. youtu.be/40mYiFMZB5E 2. youtu.be/wMIJ6mytG54 3. youtu.be/xmGLkEnd51c 4. youtu.be/JF6DKPA6QQ8 5. youtu.be/G_KoWykbALg Thanks & Regards Narsing Rao Mettu [protected]@gmail.com [protected]
Rosita Puentes
This company continually rips off people. I”ve waited 21 days for 1 tablet and 1 keyboard case. They claim shipping is 7-15 days which a complete lie. The customer service are either robots are just plain incompetent. The answer to everything is please wait because we are lairs and just want your money I am claiming a charge-back and getting my money back. I DO NOT WANT THEIR PRODUCT THAT WILL NEVER ARRIVE.
Tanika Dekuyper
So i ordered this item and wrong product received. Email them and after waiting they agreed to resend me THE CORRECT PRODUCT and so i waited another 10 days. Received ANOTHER WRONG PRODUCT on 28th Sept 2018 which means banggood actual send me the wrong product twice. Emailed and demand a refund so on 3 October, banggood agreed to refund. After waiting 48 hours, i emailed again and ask if there is any proof of refund. My case they agreed to refund to my paypal account. So they actually informed me that my paypal account is invalid. My paypal account is actually verified and working well with the money request and receiving. After replying them, they decide to change the reason and apologise that delay was due to negligence of staff please wait another 48-72 hours. So this reason of negligence and waiting 48-72 hours goes on and on until today which is the 11 October 2018, nothing is being processed and no refund received. Buying from banggood is buying at your risk. I felt im one of the unluckily who was also scammed and cheated by banggood. I will find a way to file a report on banggood.com website and also will spread my bad experience with banggood and their service. Please consider buying from banggood. Aliexpress service is better and reliable. Purchasing from aliexpress or even taobao.com is more safer and worth it from Banggood.
Jacob Tiry
This is the second complaint iam posting Hai, my name is jackson, i cancelled my order of mi band3 nd i didnt get my refund back. After few days they sent an email from costomer care and told me that my refund will be sanctioned. But its almost 7 days means a week is over. I didnt get my money back of Rs2638.24. Cheating and making money wont bring good fortune.
Randi Yen
This was my first experience with Banggood and it was a total disaster! I wasted my time and finally made an order. Few hours later I received a message from them saying my order was cancelled! I immediately contacted customer service and they told that my order was cancelled because I did not register a PayPal account. I told them that there were two options when placing an order and I choosed to pay with my debit card. I did receive my money back but I was super disappointed because I really wanted those things!