Barneys Complaint

Dear Barneys representatives, tell me, please, do you see the difference between a dress and a tote? I think the difference is very obvious. Yesterday I received a tote from you even though I ordered a dress (Contrast-Trimmed Lace Minidress)… Does it often happen in your company? I am writing this complaint because no one answers me via email and I no one picks up the phone. I am ready to send this tote back at your expense (because this situation was caused by you) and to receive the right order. Thank you.

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