Recently been to cuba booked four nights in havana and ren in varadero however only got three nights in havana.we were told transfer to varadero would commence at 1500 hrs but got phone call at 9am saying our bus was there this was rather stressful as youcan imagine . Now on to varadero iberostar we specifically came in to your oswald st Office, raising concerns about our accomadation in varadero prior to departure in light of hurricane imra and were told everything was up and running and we wouldn”t encounter any problems.this was certainly not the case entertainment theartre was a building site .there was building works all around pool and lobby areas as well as accommodation areas constant power tools and hammering including rip snotter chainsaw and grinders to name but a few considerably interrupting what was supposed to be our holiday in paradise. We feel somebody should have contacted us beforehand to tell us these works were going on and offered an alternative.this took us three years to save for and should have been our special holiday for our 50th birthdays and our friends wedding anniversary. Kind Regards Robert Guthrie Barrhead travel booking ref:[protected]
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Published18 September 2019
Submitted by: Robert Guthrie
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Meri Nefzger
We have always thought Barrhead staff extremely helpful and polite. However when we received a phone call regarding our ticket pickup, after explaining we had no printer, we were advised they did not print boarding passes everything was done at airport!! When my husband requested boarding passes to be printed again when he collected our tickets he was was again refused and advised everything was done at airport!! As I find travelling stressful this caused a lot of concern and undue worry. Surely it would have taken a few minutes to carry out this simple request and saved undue pressure and stress
Tequila Ow
We are currently in Dreams Riviera Maya spa hotel in Mexico. Departed on 23rd Sep due to return on the 7th Oct Monday 25th Sep we met with our wedding coordinator who is asking for a coupon as proof of payment for the ultimate package wedding. It is not on our intinary and have been told no proof no wedding. We have contacted Ayr branch and wedding manager on site. Both have informed us that all agencies are communicating to resolve this. However it is now Wed 27th we still do not have proof of payment this is not resolved. This should not take days we have paid so we want our proof. We have wedding guests with us. Elaine McCrea &Patrick Erskine Booking ref : [protected] Funway ref : 7A020064 Dreams riviera room : 1118 Mobile : [protected] Email : [protected]@outlook.com Please can you assist us as you can imagine our stress levels. this is now day 3 and issue not resolved.
Perry Forshee
Three weeks ago four people from my work went into the Falkirk branch to get a quote for a holiday they were served by an older women a Karen who not only tried to sell them an…
Sammie Inda
Three weeks ago four people from my work went into the Falkirk branch to get a quote for a holiday they were served by an older women a Karen who not only tried to sell them an…
Deloras Garrard
Three weeks ago four people from my work went into the Falkirk branch to get a quote for a holiday they were served by an older women a Karen who not only tried to sell them an…
Jean Quellette
This complaint is about our holiday last Sep 11th 2017. We booked our first cruise with Barrhead travel and we were really looking forward to it. The first thing I would like to state the cruise ship ncl epic. This cruise line was amazing couldn”t fault it. Staff were so attentive food and entertainment faultless. Our complaint is with the connection from Barcelona airport to the cruise ship and of leaving the cruise ship to the airport. On arriving at the airport it was a bit ciaotic as the was a few delayed flights so everyone arrived at once so lots of back log. After collecting our luggage and getting through the gates to our rep we were ushered to stand at a shop and wait for everybody to come through. This took about over an hour. We were hungry and tired as had been up really early for our flight. So standing waiting was frustrating. The guide did not even speak to us. He spoke to other reps and didn”t really care. After our long wait we were shown to the bus. The bus driver wasn”t the friendliest and didn”t even help put luggage on the bus. There was quite a few elderly people that needed help so other guests were just helping each other. Not the best so far. Thankfully the transfer wasn”t long approx 30mins it would of been nice to off been offered water. There was no sorry about the wait nothing. On arriving to our ship. The was no info as into what the protocol was. This was our first cruise so felt lost and just followed other people. The men who collected our luggage from the cruise ship were friendly and chatty, what a change from what we had experienced. After a wait on check in we made it to our room exhausted. Leaving the cruise ship. We were down waiting on our connection from Barrhead back to the airport. Everyone was out waiting we were told don”t be late so most of us were early. No one was there a lot of us were asking people have you seen Barrhead we don”t know what bus to get on. Finally a rep turned up. She was rude, never apologised and had no care. She finally told us the buses were late and should be here soon. She split us into to groups and just left us to get onto the buses. We were told what terminal to get too and that was it. Due to the buses being late we had to rush to check in which was three floors down then go up three floors again to departure. This infuriated all the customers, on the bus nearly everyone was saying we will not be going to Barrhead again. The customer service was terrible. As I said this was our first time booking with your company and it wasn”t the best. On arrival back to Scotland we popped into our local shop in Stirling and expressed disappointment with our experience. The response we got was “oh sorry about that” there wasn”t a real concern. So we decided we would not be booking with Barrhead again. Shame really but if you would like repeat custom try and be a bit more interested in your customers. We have booked another cruise with Thomas cook this year and so far we have already got a better deal and it is cheaper too. Thank you for taking your time to read our complaint no we look forward in hearing from you
Ivy Santalucia
Tried to invoice me for a vacation I never booked. Right name, wrong country, and IDEK how they got my email address which isn’t my name. fishy as heck. And of course you can’t submit a contact form without giving them all kinds of personal information. I need more letters so I’m just filling space now, just avoid this company. Try again, scammers, your bait is stale and your sauce is weak.