Purchased bed sheets which did not last more than two years, the fabric shredded; washed the towels the first time and they snagged, second time the edge seams came apart. Spent over $1, 000 within two years and have purchasd crap made in China!
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This complaint and/or review was posted on Skeptic Files on 11:51 am, April 28, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/bed-bath-beyond-2/.
The reviews & complaints posted about Bed Bath & Beyond was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Bed Bath & Beyond as per Section 230 of the Communications Decency Act.
Jayson Cuffia
Yesterday we had a gut wrenching punitive experience at BB&B after all the stuff we bought from you here is the worst. Bissell Bolt Plus. The cashier told us to go pick out another one and bring it to her then she went to another department. We asked another cashier to help us and he shined us on big time. Asking someone else to wait on us he couldn”t be bothered. She asked for a receipt (broken record everywhere). Since we had to return a defective one for this defective one we had no receipt. I gave her all three of our credit cards and she lied about that and told us to contact Bissell. Nice. YOUR INFORMATION IS RIGHT ON THE CARTON! You know its yours and we are sick of battling it out with your staff. Give us back our hard earned money or another one that hopefully Bissell has improved. What happened to “the customer is always right:? TC
Bessie Barns
Was treated like a second rate citizen by a immature very monotone young person. Like a recording I was told the return policy has changed. Bought several of these for my restaurant and did not have the receipt from a year ago. So I left it there. Never again!! Going to Walmart! What”s the difference! Bed bath has always had a great return policy. That”s why most people I know shop there because of the hassle free policy
Shu Trembley
The store manager Karla @ 16800 SW 72nd Ave, Tigard, OR 97224 has given us a hard time to return the baby item, even though it comes with original receipt and packaging. The return process at the store was horrible and she was so unprofessional and rude. All she explained is “baby item cant be taken back once opened” how would you know an item works for your family if you don”t open and try it? We were so disappointed and will not shop nor recommend to shop at Bedbathandbeyond in the future.
Gregoria Zierenberg
Summary of Bed Bath and Beyond fraudulent charge Here are the basics on this order that was placed with my stolen card number. 1). Order place on 5/28/18 # BBB3221245165 for $1008.98 (a Roomba vacumn) that was not ordered by our company. 2) I notified the bank of the fraudulent charge and they sent the affidavit to Mastercard. 3) I received a dispute response as “not fraudulent”, because the shipping and billing address matched. A tracking number was provided for the order: [protected]. When I checked the tracking number in June, it showed the package was “in transit”. Even though the tracking never showed delivered or who signed for the package, they closed their investigation. 4) After many calls to Bed Bath and Beyond and Fed Ex. Someone at Fedex traced the package and was determined that the package was rerouted to North Carolina with a new tracking number: [protected]. 5) after several calls to Bed Bath and Beyond, “Dixie” said it was an internal investigation and being handled. Was instructed the best way to get a refund was to initiate a charge back through the bank. 6) Went to the bank and started another chargeback. Two weeks later was informed it was now beyond 90 days and they were unable to complete a chargeback. 7) Contacted Bed Bath and Beyond Loss Department. Waited to speak with a manager, and Alan Buck contacted me. He said their policy is to not provide a refund without merchandise, to prevent me from being able to receive a refund from Bed Bath and Beyond and a refund from the bank. He would not say it was fraud internally at Bed Bath and Beyond, but would say he recognizes as a common fraud practice.
Jimmy Puetz
Saturday I was at the Exton Pa store. I had several hundred dollars in gift cards from my wedding. I went to customer service to ask how much money was the total accrued. I waited in the customer service line. There were 3 people ahead of me. As I stepped forward to be the next in line, the clerk said “next person”. I was the next person and she told me that she “had to take the person her boss told her to take” The person just waited on, and the people she called, both told her I was next. She said “my boss said”. I was in the customer service line, and she took someone from the cashier”s lane. I am still so angry about this. It happened around 2pm. I put all of my things down and left immediately. What is the point of customer service? I needed help, I was GOING to buy several hundred dollars in gift cards. Not now.
Myrta Juenemann
We bought coffee machine from the company www.bedbathandbeyond.com. It was real disaster. I waited 4 weeks and heard some fake promises about the delivery. The seller found different excuses and blah-blah, when I asked where the order was. After 4 weeks of waiting and hearing his lies, I finally decided to obtain money back, but there was another problem. The seller stopped to communicate with me. Liars.
Edmond Koepsel
While we were paying for our merchandise the manager abruptly approved the cashier screening and inquiring if we were returning something? The cashier replied: ” no, they are making a purchase”. Suddenly he searched our bags without asking for permission for making us aware of his intention of doing it. We were totally surprised the rudeness and impoliteness displayed by the store manager in front of store employees and customers. All this incident happened while I was trying to figure out how to use a rebate gift card. The manager left and rapidly came back yelling what items we have purchased because he was missing a Dyson display. Granted that purchase consisted on small broken boxes a dog bed that clearly shows that a Dylan vacuum could not be hidden. At this point I see people in the store looking at us and murmuring. This situation made feel totally embarrased while I realices that he was deliberalty accusing us of robbering the vacuum. His lack of professionalism as store manager and agresiveness and rudeness behavior displayed towards us without a proof made us feel humiliated, embarrassed and totally ashamed of being in involved in such detrimental incident. Despite the surprise from your own cashier who was totally clueless of why he was acting the way he was. She even agreed with us that he approach was totally inappropriate. Due to this incident feel emotional distressed to since I feel that I have been abused as a customer, wrongfully accused of a crime and such aggressiveness had got me sick and, aggressive and totally disturbed and physically and emotionally affected. More so for being humiliated and treated like a thrid class citizen in front of other customer. After paying for the purchase the store manager was standing near the exit door searching us with his eyes and never display an amicable behavior or apologizes for his actions. I had called corporate right when the incident happened and I have not heard back from anybody to at least offer me a sincere apologize or compensate me somehow for such an incident that has left me with serious remarks. Thanks Carlos Cordova
Elana Alshouse
Worst managerial staff ever in triangle mall in raleigh, nc. They did not follow tornado drill training in the April 2011 raleigh nc tornado. A woman from Sanford told me that the same tornado flattened buildings and it was headed towards us. The managers were outside taking pictures of debris on their phones and encouraged others outside to witness lightening and debris. The manager was suppose to make an announcement, he never did. Instead two people walked out the door minutes before the storm hit. The manager never took the employees off their registers..they were 10 feet from glass windows and customers were right behind them..hmmn let me see 165 mph winds and glass windows..thats not going to stop a tree or car from coming into the store and killing people.The manager had no idea that a heart patient and a bunch of people were in the bathroom with a flashlight and chairs that I brought to them. One employee, not a manger, helped out by bringing water and a radio. What were these managers thinking?!? Their immaturity and stupidity could have gotten people killed.