Beko Complaint

Appalling customer service and a complete lack of taking any responsibilty. We had our induction hob fitted just over 2 weeks ago and have noticed it is cracked towards the back. We have the Beko standard warranty and at the time of registering this we were sold the extended warranty. Our first port of call was Beko, who advised us they would not send an engineer out without a photo of the crack – have they tried taking a picture of a crack on a black gloss hob – clearly not! So I tried to get some help via the extended warranty – they were not interested as it is not accidental damage. So back to Beko and after a lengthy telephone conversation they said they could send an engineer out but if the fault was not mechanical or a manufacturing fault it is not covered and we are liable to pay the call out. Beko are clearly not interested and we will cancel our extended policy and take out insurance via a Company that cares. Never ever buy a Beko product!!

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