Product ordered: november 30th Purchased by mastercard: nov 30th Payment was received. Order was suppose to be sent by fedex ground in 5-7 business days. On december 14th, two weeks later, I called after not receiving the product. They said the order “got lost” in the system and usually they do not ever see the order come through. I felt very frustrated but I tried to calm, I felt like I had been robbed. The gentleman spoke with his supervisor after telling me that it could take about a week to ship to me because the product had just been put through and ordered to print. The supervisor said he would ship it for me priority in 2 business days. My order at this point hadn”t even been printed or shipped, I was so shocked at this lack lustre and ridiculous service. I paid regular shipping costs to have it for my family christmas gift. I emailed on december 17th asking them where my order is and they apologized and said that it would arrive before the christmas holiday. But that wasn”t the issue or principle of the matter. The problem is that it isn”t here at all, still, after almost 3 weeks of waiting. Today, december 19th, 2012, I called and when I asked about my order, he said “one moment please” and left me on hold for 30 minutes. I hung up and called back and spoke to a different person, she apologized profusely and helped me by giving me a tracking # and told me that my order will be shipped by tonight and has been put under priority overnight shipping and should arrive by the latest on friday. At this point, I am hoping that it arrives but I still haven”t received anything yet. I have recently read and seen many more complaints online about this business now and they should not be in business if they are just taking the consumers money and not delivering a service. I have complained to the bbb today and many other places in order to not have this happen to someone else and to have justice in this society. This business is not a business, its a scam.