Bev Smith Toyota & Scion

Bev Smith Toyota & Scion

This review is for the service department only. I prepaid for maintenance. Everything went well the first few times (minus the attempts to upsale for services you don’t need and and the average at least hour and a half wait time). I made an appointment last week and was told by a woman I believe named Camia (not sure how to spell it) that today is my final “prepaid maintenance”. Just now I was told that is not factual and I am looking at $110 maintenance I was not prepared for. Apparently even though I had the name of the person, nothing said will be honored. Last time I was here I drove the 35 minutes for nothing because they set the maintenance light wrong in my car. A woman named Kim Vest on October 6 at 10:20 am told me they would give me a $100 Visa gift card on my next visit. So now I’m using the “gift” towards services that I was told last week was part of my package. What a rip-off!!!!! I will NEVER buy a car or have services here again. No one was even remotely apologetic. Up until today I was a satisfied customer and referred a few people. After today not only will I not be back I will tell everyone I know to steer clear. Short sighted customer service and if they continue practices like this they will have a terrible reputation. I wrote and dated everything to avoid this type of thing and it didn’t matter this time because they don’t back their reps’ word. Buyer beware!!!!

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