Beverly Hills BMW

Beverly Hills BMW

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We are having an issue with BMW Financial. Here is our story: | On December, 12 2012 I leased a 2013 BMW 535i (39-month lease) and obtained insurance from BMW Financial for “wear & tear “protection. | In September 2015 we planned to get (exchange for) a new, 2016 BMW 535i. | On September 7, 2015, I went through a pre-inspection of the condition of 2013 BMW 535i. I was told by the “Lease End Manager” that the “wear & tear “protection would cover all the minor scuffs and damages that the 2013 BMW 535i incurred during its 39-month lease period. | I did not incur any additional damages to the vehicle between September, 2015 to November, 2015. | On November, 5 2015 I exchanged the 2013 BMW 535i for a new 2016 BMW 535i (36-month lease). | On the day I picked up my 2016 BMW 535i, November, 5 2015, I had one more inspection of the condition of the 2013 BMW. I was told by the “Lease End manager” that the “wear & tear” protection insurance would cover all the damages and I would not get any extra charges from BMW. | Recently, I received an invoice from BMW Financial for $1232.09 “for excess wear and tear,” along with my Lease End Statement. On the “Lease Check” report of the 2013 BMW 535i, made by AutoVIN, I found that the “Lessee Signature” was not mine, and therefore fraudulent. I addressed this discovery with the BMW Financial Representative (Carson). Carson said it was the signature of the inspector who made the “Lease Check” report. | I contacted AutoVin and had multiple round-about conversations with employees who refused to take responsibility or give me the name of the Inspector who conducted the inspection and fraudulently signed in my stead. I had multiple similar conversations with BMW. | At this juncture BMW has not made any attempt to solve the situation; I refuse to pay an invoice based on FRAUD and would like to have these charges removed. | My wife, Victoria, was a witness. We were shopping for cars together. | Needless to say, I need help solving this problem and would truly appreciate your advise on whether I can pursue this legally.

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