Had looked at an apartment managed by Big Apple Living in NYC. Was advised by the agent of the rental company I was working with (not affiliated with Big Apple Living), before I had the chance to physically see the apartment, that I should put down a security deposit to “hold it” but I could “get it back.” | Unfortunately, that was not the case. Rental application was submitted (we were not yet approved, this was only an application), Big Apple Living charged our credit card. Within a couple of days, we realized we could not rent the apartment and communicated that to our rental agent (not affiliated with Big Apple Living). The apartment went back on the market, Big Apple Living received yet another security deposit, and it was rented for the summer. | Big Apple Living suffered no damages, yet insists on keeping our security deposit for an apartment we were never officially approved to rent and never rented. A lease was never signed.