Purchased can of Power Shot 2 days ago. Use twice on day of purchase. Next day, sprayer did not work. Contacted Bissell’s awful customer service 3 times. First call, placed on hold and forgotten about. Second call, customer service rep acted like I was bothering her. Was told to soak sprayer cap in hot water. I did, still did not spray. Called customer service 3rd time was asked for numbers on can and told I would be receiving coupons for purchase of any Woolite product. I had already decided that because of such poor customer service and undue aggravation to me, that I would not be spending my money on “any” of their products. Received an e-mail reply from the customer service today after e-mailing the company and still was not pleased with response. I was told I would have to bring the product back to the store to receive that. Well, unfortunately, I do not have the receipt. I get extremely annoyed every time, I look at a full can of shampoo that I paid for and cannot use. Every call to Bissell resulted in them distancing themselves from a defective can of shampoo. Not once did their customer service apologize for the inconvenience to me, except the e-mail response. Another issue that angered me was the fact that all of their customer service representatives addressed me by my first name. I really take offense when anyone who I am dealing with on a business level addresses me on a first name basis. Bissell is really lacking by not training/requiring their representatives to address customers by their last names. I have never been so annoyed over a call to a company about a defective product as I have been with Bissell. It seems that the bigger companies are the worst!
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This complaint and/or review was posted on Skeptic Files on 11:23 am, June 26, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/bissell-homecare/.
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Berta Mcsween
Since December 2007, I have been trying to receive my $20 rebate from Bissell with no luck. I filled out the Bissell Rebate Form, attached my “original” receipt and cut out the UPC label from the box and mailed it all in. In mid-January 2008, I received a “Xerox” copy of a Bissell form that stated that I had not complied with all their requests in regard to said rebate, and therefore, was not entitled to anything. Since then I have e-mailed their customer-service department, called their customer-service department, and sent a registered letter to their corporate headquarters only to receive a letter from them stating that they need the “original” receipt and “original” UPC label from the box in order to process my request. If I were a dog – this would be the time when I felt as if I were chasing my non-existent tail. Original means “one”. You get one original receipt and that’s it. Once you send it in – you have no more original. I think even Bill Clinton would not be able to parse the meaning of the word “original”!! At this point I have spent more time and money on postage, etc. than I will ever recoup via the $20 rebate – but it’s now become a matter of principle for me. And what makes me even angrier is the fact that nightly on TV the state of Michigan (in which Bissell is located) has employed a professional Hollywood actor to make a plea for that state for business to come there to set up shop because it’s a “wonderful state in which to do business”. I agree – especially if you’re crooked as the day is long. I’m writing a letter to the Michigan State Attorney General’s Office, my state’s Attorney General and filing a complaint with the BBB of my state and that of Michigan. Companies should not offer rebates if they have no intention of honoring them. And the interesting part is – on top of everything else – Bissell Corporate lied to me when they stated in their letter to me that they had “NO” record of any correspondence from me. Because their customer service rep made the mistake of telling me that the Model Number I gave him via phone didn’t match the “serial number they had on file for me”. So apparently they had received my “original rebate form and receipt, etc.” and my e-mail.
Lynwood Hollering
Went to purchase quicksteamer and there were non-stoced on the self. Went to customer service the supervisor on duty said she has some in the stock room. I waited over 25 minutes and she never came back nor was I given a raincheck on this item. The item was being sold for $79.99. I would like for someone to call me or send me a rain check at this address. 3423 Gateshead Manor Way, apt. 103 Silver Spring, MD 20904, as soon as possible.
Lewis Barff
We have had other Bissell products (carpet cleaners) and have always been very pleased. So when it came time to buy a vacuum we decided to try the Bissell Pet Hair Eraser Dual Cyclonic Vacuum #3920. What a piece of junk. Within the first 45 days the flex hose collapsed on itself, Bissell replaced it. The worst part about this product is that it gets VERY HOT. The worst part about dealing with the Bissell Company is their customer service department, even when buying belts etc. they have proved to be worthless. I would advise you to keep your receipt (you are going to need it) and purchase your parts etc. through a reputable co., avoid dealing with or giving your personal information to Bissell directly.
Kimberlee Steffenhagen
This vacuum is the worst vacuum in the history of vacuums. I bought this model less than 1 year ago. The reason I bought it was because of the so-called features, easy emptying, and its HEPA filter. But, I spend more time troubleshooting and talking with a representative on the phone than I do vacuuming.
Ammie Cipolloni
The Bissell PowerSteamer is an absolute piece of [censored]. The “sprayer” doesn’t spray, but drips occassionally, and what few droplets come out are almost sucked up by the suction unit. I could pee a stream better than the piece of garbage. Have wanted a carpet cleaner for years and finally bought one after researching for months. Spent more on that garbage than I do on a weeks worth of food for my three kids. I am assuming that the 3 yr old in Laos that worked in the sweatshop to produce that crap is not to blame, but Bissell sells an inferior product and should be ashamed of themselves. After fighting with that thing for over an hour I took it straight to the dumpster and tossed it in
Julene Mitro
Since December 2007, I have been trying to receive my $20 rebate from Bissell with no luck. I filled out the Bissell Rebate Form, attached my “original” receipt and cut out the UPC label from the box and mailed it all in. In mid-January 2008, I received a “Xerox” copy of a Bissell form that stated that I had not complied with all their requests in regard to said rebate, and therefore, was not entitled to anything. Since then I have e-mailed their customer-service department, called their customer-service department, and sent a registered letter to their corporate headquarters only to receive a letter from them stating that they need the “original” receipt and “original” UPC label from the box in order to process my request. If I were a dog – this would be the time when I felt as if I were chasing my non-existent tail. Original means “one”. You get one original receipt and that’s it. Once you send it in – you have no more original. I think even Bill Clinton would not be able to parse the meaning of the word “original”!! At this point I have spent more time and money on postage, etc. than I will ever recoup via the $20 rebate – but it’s now become a matter of principle for me. And what makes me even angrier is the fact that nightly on TV the state of Michigan (in which Bissell is located) has employed a professional Hollywood actor to make a plea for that state for business to come there to set up shop because it’s a “wonderful state in which to do business”. I agree – especially if you’re crooked as the day is long. I’m writing a letter to the Michigan State Attorney General’s Office, my state’s Attorney General and filing a complaint with the BBB of my state and that of Michigan. Companies should not offer rebates if they have no intention of honoring them. And the interesting part is – on top of everything else – Bissell Corporate lied to me when they stated in their letter to me that they had “NO” record of any correspondence from me. Because their customer service rep made the mistake of telling me that the Model Number I gave him via phone didn’t match the “serial number they had on file for me”. So apparently they had received my “original rebate form and receipt, etc.” and my e-mail.
Sophia Medders
Since December 2007, I have been trying to receive my $20 rebate from Bissell with no luck. I filled out the Bissell Rebate Form, attached my “original” receipt and cut out the UPC label from the box and mailed it all in. In mid-January 2008, I received a “Xerox” copy of a Bissell form that stated that I had not complied with all their requests in regard to said rebate, and therefore, was not entitled to anything. Since then I have e-mailed their customer-service department, called their customer-service department, and sent a registered letter to their corporate headquarters only to receive a letter from them stating that they need the “original” receipt and “original” UPC label from the box in order to process my request. If I were a dog – this would be the time when I felt as if I were chasing my non-existent tail. Original means “one”. You get one original receipt and that’s it. Once you send it in – you have no more original. I think even Bill Clinton would not be able to parse the meaning of the word “original”!! At this point I have spent more time and money on postage, etc. than I will ever recoup via the $20 rebate – but it’s now become a matter of principle for me. And what makes me even angrier is the fact that nightly on TV the state of Michigan (in which Bissell is located) has employed a professional Hollywood actor to make a plea for that state for business to come there to set up shop because it’s a “wonderful state in which to do business”. I agree – especially if you’re crooked as the day is long. I’m writing a letter to the Michigan State Attorney General’s Office, my state’s Attorney General and filing a complaint with the BBB of my state and that of Michigan. Companies should not offer rebates if they have no intention of honoring them. And the interesting part is – on top of everything else – Bissell Corporate lied to me when they stated in their letter to me that they had “NO” record of any correspondence from me. Because their customer service rep made the mistake of telling me that the Model Number I gave him via phone didn’t match the “serial number they had on file for me”. So apparently they had received my “original rebate form and receipt, etc.” and my e-mail. Has anyone else had this problem with the Bissell offer that was made in December 2007, in which they advertised on TV? Because I sure hope not for your sake.
Margorie Delashaw
Several years ago, I purchased a Bissell carpet cleaner with red/orange brushes on it. When I used it on my carpet, it left red/orange streaks on my carpet. I contacted Bissell immediately and was told to try going back over the streaks to see if it would remove it. I did not want to use it anymore on my carpet as I didn’t need more or darker streaks in my carpet. I was instructed to send in the carpet cleaner so they could test it in their lab. I sent it along with pictures of the damage to my carpet. The answer I got from Bissell was that in the lab tests they could not simulate the streaks and that the color in my pictures did not exactly match the color of their brushes. I told them if they would come to my home they could see that the color was an exact match, that the color in the photo may not have matched exactly since it was a photograph. But they refused to take responsibility of the damage to my carpet caused by their defective carpet cleaner. From reading the list of complaints against Bissell, consumers can see Bissell is a company that makes defective products and does not stand behind their products. Stay away from Bissell products. Buyer BEWARE !!
Lynette Colantro
Right price point, but on first day can see many weaknesses. Appears that one great vacuum engineer built a terrific bagless system and then three engineers followed behind making the plastic thinner and the accessories cheaper. Bissell promotes no more bags, but only offers disposabe $12 HEPA media. Other brands may offer this as washable. Seems like Bissell is anticipating the weak supports for the foot pedal breaking as, the “handle release/detent pedal” is listed in replacement parts. Put a foot on it and it bends. Dusting brush/upholstery tool is harsh and ineffective, would only scratch your TV screen or high polish furniture. Step and floor cleaning accessories are extra, not available at my Home Depot or Lowe’s and unclear as to whether there are any bristles on the brushes (viewing Bissell web). That said, the suction power is great and the pet turbo brush is very powerful. Looking at other complaints, I’m wary of how long it will last. Not willing to spend more right now, so we’re sticking with it. We bought the Bissell steam vac a month prior and are quite impressed with how it’s done its first two cleanings. Very tricky getting wet lint out of thin steam vac head. And no cleaning tips on this from Bissell either. Unless your willing to spend $400 on a vacuum it appears the whole market is turning disposable. Look out landfill here come the vacuum cleaners.