Purchased one-time BOINGO wifi access at the Regan National Airport in Washington DC. First, it makes you download and install their software in order to connect to the internet. In the description they state it’s not necessary to do so, but HIGHLY encouraged. I tried using Boingo without installing their software – no luck. But $$ paid, so I give in and install it. Next, it kicks you our hourly – you have to re-login in every hour. I worked for 3hours and exactly after each hour it kicks you our. Which normally wouldn’t be an issue (even though it’s quite annouying), but I was using VPN connection to my work and every time they’d kick me out I had to go through a lot of troubles restoring VPN connection and re-logging everywhere… Bottom line – stay away, stick to T-mobile and AT&T wireless.
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This complaint and/or review was posted on Skeptic Files on 00:00 am, April 28, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/boingo-wireless/.
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Linda Shauer
You will get prompted to log in whenever you are near a hotspot – even if you are in a location where you can get free wireless internet. You will automatically get charged, and they will not warn you that you are not accessing the free internet, but Boingo service for which you will be charged.
Lyda Folan
When it comes to Boingo, it”s way way worse than “accidental” charging. I paid for their one-day pass, out of desperation since I usually don”t give out my credit card details online, one year ago. ONE YEAR AGO. Since then, I have clicked “Cancel” and closed down the GoBoingo! pop-up whenever it shows up. Since there was no setting for disabling the pop-ups (fishy fishy!), and since I had no intention of using the service ever again save for emergency, I went into my computer settings and made sure Boingo wouldn”t automatically start up. So you can imagine my surprise when, going over my account bills for the past three months – this would be about 10 months after originally using the Boingo “service” – I see four separate charges from Boingo Wireless. I have been nowhere near an airport these past months. In fact, I have been nowhere near wireless – being abroad, the only place I have access to internet is through my DSL line at home. Yet Boingo has charged me somewhere upwards of $50 over these past months. They do it extremely cleverly: no single amount is greater than $15, $25 – easy to miss unless you, like me, are abroad and have no other activity on your American bank account to distract the eye. Since the Boingo pop-up stopped showing up, I DIDN”T EVEN HAVE A CLUE THEIR SOFTWARE WAS RUNNING. I checked my statements for the past year, and this isn”t the first time they”ve snuck in a charge, so in no way is this just a technical glitch about me disabling their pop-up. I am guessing their “service” recognized the fact I am currently in an underdeveloped country, and figured I”d be less likely to report this to my bank. There is no other way to account for the brazen way in which the charges started accummulating once I got here. I have never, ever, EVER logged in during the three months they raped my credit card. I have used nothing but my own broadband connection. I have not been notified of the program even running. Needless to say I”m pretty pissed at this under-handed practice, not to say outright credit card skimming, and I”ll be copy & pasting this sad little tale to any other blog and forum dealing with the issue. Please do not sign up for Boingo, no matter how big and modern the airport! It is a sophisticated scam from a seemingly presentable company – but a scam nonetheless. What galls me the most is their PR campaign: any forum where this same complaint is lodged, a super-polite rep of theirs will inevitably show up, explaining it all away with misunderstandings and glitches. This, dear sirs, is no glitch. It is a fully intentional, quasi-legal way of ripping off anybody stupid enough – me included – to give out their credit card details to Boingo.
Terrell Louissant
These folks are ridiculous. having huge difficulty cancelling a subscription that I did not really sign up for. websites were down, been on hold for over 20 mins. websites give the following errors… We’re unable to process your request. Our network is not currently responding. Please contact us at [protected]@boingo.com or call us… from North America: 1.800.880.4117, the UK: 00.800.8804.1170, Japan: 010.880.8804.41170 (Prefix for Softbank: 0061, KDD: 001, or NTT: 0033), or from locations outside of North America, UK, and Japan: 00.800.2646.4646. We need to start a class action suit against them.
Sherryl Tokich
These crooks charged my daughter and she”s never even heard of them. doing a search took me no time to find several complaints, so we wont bother calling the BOGUS [protected] that wont get us any where. Calling the bank and reporting them to them. charged 10/15 Bank is in agreement with us – and will be issuing a new card – these people need to be shut down!!
Kristofer New
They really have unacceptable attitude. When I checked my credit card bill this morning, and I found some odd charging by Boingo, I just login my account and gather all the billing history and login history…(find the attached photo please) I was just too shock to believe that I was charged more than 110 GBP for less than 8 hours wireless connection. And they even charged me without any of my connection and charged by the plan I never selected!! So I send out the mail to the customer support, the message as following. — Dear Boingo Supporting Team, Please find attached spreadsheet I’ve gather from my account information. I don’t really understand what happened to my account. Item 1 is no problem, I firstly purchased 1 hr plan in Heathrow. But what happened to item 2? I’ve already left Heathrow to Amsterdam, why I still counted almost 13 hrs wifi usage? Item 3 and 4 are also odd to me, I used with both laptop and iPhone for only less than one hour. Why it counted me 4 ~ 5 hours? And what is the “premium” type mean? I didn’t even purchase that!! If it’s due to roaming, I didn’t see any information on login page, no single word! Why?? Item 5 ~ 6 and item 8 ~ 10 are just too over and ridiculous. In both Belgian Railway and Global Reach Hotspot, no single item was login for more than 1 hr. And the double login was due to your weak wifi signal!! How come I should be double or even triple charged, and again, what do you mean by “premium” type? I didn’t purchased that kind of plan, and no one, no any other information showed to me that I was purchasing that? Item 11 is the same issue, what is premium type? And the same premium type, why some of them was counted GBP9.95, some of them becomes GBP11.95, and even a GBP29.85? I don’t get it at all!! Besides, the mechanism of billing and receipt sending are kind of strange. I got prompt receipt message ONLY for item 1, my first purchase. None of the rest providing me a prompt receipt message… didn’t let me aware of I’ve been charged. Firstly, no warning or other information shown on login page. Secondly, no billing receipt after login… how could the user get aware of those details of charging? Further more, don’t you think you should warn before each of charge? Instead of charge directly from the saved credit card information. No one runs service like that! Even iTunes App Store would confirm purchase before any of the purchasing click. Please tell me what happened in those login and crazy bill, and give me a reasonable explanation. Thank you. Best regards, Pres — I got a reply after the automatic reply, seems from Indian supporting team. “Please call our Tier 2 support in order to get this issue resolved. The number is [protected]. This matter needs to be address by the Tier 2 speciallist. Thank you!” It is just unbelievable, why I should call back again with this extra burden of myself (I’m not in the free-call area, it would another international phone call!!) Didn’t I state clear enough what I suffered? Why should I call directly on my own? Can’t they just forward my e-mail to someone who can help? Isn’t that why e-mail and internet for? I just don’t get it!! And further more, why this customer service agent keep emphasizing “Tier 2” in that brief enough reply? Right, we are definitely not really important customers, I can understand I am definitely the tier 2 for them… Then, just be it!!! We are tier 2!!! let this bull-### company take care ONLY for their tier 1… DON’T EVER USE booooooooingo AGAIN!!