Purchased leather sofa 3/26/06 and now one of the recliners has broken part. Need new recliner but no parts available. Bought at boscovs and they don’t want to assist in repair. Recliner had lifetime warranty. Rotten luck and I wont buy from boscovs anymore!!! Now I have a couch I can’t use and I paid one thousand dollars for it. I will definitely purchase from another company and try a lane reclining sofa. Good luck to all the people that have furniture from berkline because they have been shafted. Nothing more to say so my spewing is over!
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This complaint and/or review was posted on Skeptic Files on 19:39 pm, September 20, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/boscovs-department-store/.
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Stasia Mcquaide
We purchased a mattress, and during the purchase we asked the lady if they will remove the old mattress. She stated yes. The delivery company’s driver who was very rude, dropped off the new mattress and just went downstairs, when I asked him what about the removal, then he went and informed me that the mattress has a stain and they can’t take it. So I have a mattress sitting in my house that was supposed to be removed. Boscov’s has been very unprofessional in handling this issue, and expect me to remove the mattress, I am a senior citizen and already living on a tight budget. I did not sign on receipt of the mattress as the agreed deal was that they would remove the old mattress. Boscov’s corporate customer service will not return the bed, nor will they remove my old bed. Deliver company very rude, unprofessional, Garden state delivery service Phone: [protected] 5142 west hurley pond rd, farmingdale, nj 07727
Marla Schoeppner
To bed pillows and a 24 x 60″ bathroom rugyesterday I was that boss calls in camphill pennsylvania and when I went off the curb with my shopping cart I fell flat on the ground I hurt both my legs and my arms this was my fault but I was a nervous wreck because I am an older lady and two people came in cars to help me up. When I got home, my pillows and my rug we”re not one in the cartii called boscvs in camp hill and the lady said that they were not in the lost and found. I shop at boscov”s all the time and I am military and I was wondering if there”s anyway that you could replace these for me. They were on my charge card and I really can”t afford to lose $40 worth of merchandise it was an accident in front of the store that I couldn”t help I have the receipt and I thought that maybe you could help me out this time my phone number is [protected] sincerely cathy barrick. My email is t barrick 48 at century link.net my address is 30 beagle club rd., carlisle pa 17013. Thank you
Normand Benjamine
This site is terrible, do not bother ordering from boscov’s!! I bought a pair of boots from them and they sent me the wrong pair. That was their mistake and they were supposed to fix it, but when I asked them for help they said that there was nothing they cold do and told me to keep the shoes. You can’t even imagine how many time I wasted arguing with them until they finally agreed to send me a replacement. I’m very disappointed with this store and especially with their terrible customer service. I will not buy from them again!
Ema Hubschmitt
Today while shopping at boscov”s I was followed throughout the whole entire bottom floor. Instead of asking if I needed help, I was constantly followed. Working in coustmer service myself, I learned asking or even offering help can stop a shop lifter. Ummmm will in this case… I wasn”t offered any help, seemed like everyone on first floor had attitudes. If they don”t like their job, I think you should hire new employees. Good luck