Brightstar Device Protection Insurance through Virgin Mobile all customer reps contacted since October 2016 at both companies to present, January 2018 Virgin Mobile Cell Phone Protection Monthly Payment Plan Pennsylvania!!. I have been paying for BrightStar Device Protection for over 2 years through extra monthly cell phone payments. When my phone broke in October of 2016, I ordered a new phone, it took until December 10th to be delivered BROKEN. It took over 20 calls to this company to even receive the USED phone that I paid $189. THAT I NOW KNOW CAN BE BOUGHT ON AMAZON FOR $50. They sent me ANOTHER USED phone in January, again the phone was broken, APPLE support confirmed I was sent a broken phone. BRIGHTSTAR WENT INTO MY BANK ACCOUNT UNAUTHORIZED AND CHARGED ANOTHER USED PHONE AT $212 ON 1/12. DON’T USE VIRGIN MOBILE, there customer service told me I had used the broken phone in Novemnber and would not reimburse my charge. HOW COULD I USE A BROKEN PHONE. THEY DID NOT CARE THAT IT TOOK 3 MONTHS FOR ME TO RECEIVE ANOTHER USED BROKEN PHONE. BRIGHTSTAR IS A FRAUDULENT COMPANY. THEY ARE GUILTY OF BANK FRAUD. DO NOT GIVE THEM PERMISSION TO GO INTO YOUR ACCOUNT EVER.