Brown & Son's Co. Inc

Brown & Son's Co. Inc

Brown & Son’s Co. Inc Extremely rude and disrespectful to customers. Liars. State they ship parts when the don’t. Internet!!. Brown & Son’s Co Inc. have an ebay store using the ebay id: firehouse5auto I ordered two sets of Monroe Quick strut assembly front and rear. Placed the order on Monday. They stated on ebay that both sets where shipped out on Tuesday. On Thursday one set came but that was it. No rear set. When I contacted them about where the rear set was this was Pete’s reply: From: firehouse5auto To: xxxxxxxx Subject: Re: Other: xxxxxx sent a message about MONROE Econo-Matic 181615 Taurus Sable Front Shock Strut & Spring Pair Set Kit #321082241724 Sent Date: Apr-18-13 11:50:55 PDT Dear xxxxx, Very sorry to hear of this. I spoke to our shipment manager about this. Here is the issue, our stock order for the 181616 ( rear) was delayed. They are expected in tomorrow. This however does not do you any good. 99.9% we ship everything out on time and on target. However we do have our share of problems. Your order was placed on Monday and you got part of it today. We should have sent you a notice yesterday explaining the delay but we did not. Most orders are not life or death. Usually people give 3-5 business days to complete an order. It has been 3 . If you needed them that quick you should have bought them locally. However your cheap and wanted them for nothing. Now your whining because were 2 days late. You and your b***hy old man need to get a life. I will refund you for the fronts. Don’t buy nothing from me. firehouse5auto Now potential customers, do you REALLY want to do business with this type of person? Seriously think twice before ordering anything from Firehouse 5 Auto Parts (firehouse5auto) on ebay

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