A prompt on my tv directed me to go to the roku website to activate my device. I spoke with the agent at caligeeks who told me that a new (started this November) policy BY Roku requires a one time activation fee to activate the device. I was skeptical but the prompt came right from my tv after inserting my roku device and following installation prompts!!! Upset that roku changed their policy I started researching and found posts about a scam. I will file a dispute with my bank regarding the charge and call caligeeks (they promised a 30 day refund guarentee if I’m not satisfied) but am not too hopeful. I hope BBB or Roku will take action regarding this scam!