Purchased home waranty in May 2010, after reviewing their site. Looked good on paper. WRONG . A friend used their service and had a/c problems. They would not honor the verbal contract. Read the fine print on the written contract. Very different from smooth verbal guarantees. After all these problems, I decided to cancel my policy. After two months of trying to contact them I finally got a verbal cancellation. They said would refund full amount for contract. One month later still no refund. Do not make the same mistake. These guys should be avoided and doing jail time. The company is not registered for business in Florida or NC. Hope this helps you.