Yesterday I placed an order with the understanding I would get free shipping, due to your ad. Carol Wright.com charged me $8.99 shipping delivery fee plus $1.95 for free replacement. I have called numerous times about this and none of the reps understand this problem. Some tell me you charge $3.95 for handling but that is a far cry from $8.95 plus $1.95. I am so disappointed because I have been a loyal customer for years and have a revolving account with you. I cancelled my order and will never order from CarolWrightGifts.com again. Such a lovely name you have but you are not honest with the public.