Refused refund after not shipping product for almost 2 months. Spoke with owner. Horrible people. Tried to make me feel guilty for wanting my $300 back which they obviously didn”t have any longer. Used excuses such as taking a vacation, sick family members, company visiting, and other personal excuses but still refused refund. When I applied for a chargeback through my credit card they fought it and suddenly shipped product 3 months later. Then refused to let me send it back for a refund. The product was very crude looking. Not at all like The photos on their website. My money was wasted and I had to deal with rude human beings! I highly advise that you find another product if you are considering this purchase. I could only find one positive review on Etsy although the owner said they had thousands of satisfied customers. They post “another satisfied customer” on their Facebook page but these customers never comment. The TWO customers who did comment looked like fake profiles to me.