When I called back they also tried to upsell me. I actually agreed to the upsell but their processing department was not available to do the transaction so the guy on the call told me he would call back the next day. I haven’t heard from them since and every time I call the number I am placed on hold for extended periods of time followed by a recorded statement that call volumes are too high so I have to call back. When I showed my neighborhood jeweler the diamonds he laughed at the grading that was done and said that it was not accurate. I have emailed their sales office and I am trying to get a refund but I have not heard anything from these people. I am concerned that his is an elaborate scam that was set up for the holiday season. I would avoid these people like the plague. If I do not get my money back, I will sue these fools and already made a call to the BBB and the state attorney generals office. I will update you on this.