When I first moved to Phoenix in June 2015 I was shopping for Internet service. I called Cox and CenturyLink, since these were my only options in the area, and started finding out about the different service levels offered. I settled on CenturyLink as the prices seemed better for the level of service provided. | I called and started the account creation process, and told the person on the line that I didn’t need their hardware, as I would purchase my own when I started with CenturyLink. At no point did I sign any contracts with CenturyLink. | After that call, I did some research independently on the real-world performance of CenturyLink and Cox in Phoenix specifically, and it looked like Cox came out better. Further, I read horror stories about people working with CenturyLink, and the nightmares of dealing with their customer service. I decided to go ahead with Cox instead. I called back to CenturyLink and asked to cancel the order that I had made the previous day. I was told that no order had ever been placed in the system, and so not to worry about it. | A week or two later, after I had moved into my new home, I received a “welcome” package from the company. I called again to ask why this had been sent, and was told that the account had been created after all, and was never cancelled, but that I was still within the 30 day cancellation grace period, so they would cancel the account for me. I was relieved, and agreed to this. I asked if there was anything else that I needed to do, and was told “no – you didn’t order a modem, and we’re just cancelling within 30 days”. Everything was done. I never opened the package, but held on to it just in case. | From that date until today, I had no further contact from CenturyLink – no phone calls, no emails, no letters, and assumed that all was well. On Monday of this week, I received a letter from a collections company called Central Credit Services LLC demanding a payment of $143.23 for CenturyLink – on an account that doesn’t exist, for services I never received, and for billing that was never communicated to me. | I am absolutely aghast. Is this is CenturyLink’s standard operating procedure? CenturyLink has acted in extremely bad faith throughout this entire process. | I contacted their collections agency, and was informed that the package that I had received was in fact a modem – despite CenturyLink’s representative telling me that I did not order a modem. The collections person told me that “if I had opened it” I would have seen the policy was that I had to return it within 30 days. Well, I hadn’t opened it. Am I supposed to be psychic? I opened it and discovered that sure enough there was a modem inside. In order to avoid this account appearing on my credit report, I paid it with the collections company – though I do not admit that this payment was in any way authorized. The collections agent informed me that my other option was to wait 9 months until the account reverted to CenturyLink so that I could deal with them directly again – which was insane. I wasn’t about to wait 9 months so that this could sit ruining my credit. | The collections agent informed me that CenturyLink’s policy was that I had to return the equipment within 30 days of cancelling, or they considered that I owned it. | I don’t want it. I don’t need it. I didn’t think I had it. I was told by CenturyLink’s representative that I didn’t have it. And yet, somehow they have found a way to charge me $150 for not doing business with them. | The behavior I saw was underhanded, shady, and unhelpful. If they had sent me a bill – or told me they needed me to return the modem, I’d have paid the bill and returned the modem. They didn’t.
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Published01 November 2019
Submitted by: Anonymous
Read 7 Slimvance Customer Review and Complaints
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Kristal Rasnick
On june 10th 2016 I contacted Centurylink about moving and Kristen W chated with me stating if Centurylink service was unavailable at my new address then and early termination fee would be waived. I gave her my new address and then she stated that the fee is waived. I received billing from Centurylink on July 7 2016 stating I owed a early termination fee of $181.23. reduced from $200 for various ludicrous reasons. | I do not owe these harassing customer service personnel of Centurylink any money since they cannot continue service at my new address as agreed to by their customer service escalated team on June 10th 2016 in the chat with Kristen W. Please file this formal complaint that is most appropriate for this RIP OFF policies of their billing department. | Corporate address 100 CenturyLink Dr. Monroe, LA 71203 | Billing address Centurylink P.O. Box 4300 Carol Stream, IL 60197-4300. | Centurylink is being notified to CEASE AND DESIST COMMUNICATION with me as well since this is a RIP OFF ACTION BY CENTURYLINK. | Repsonsible person in escalations department is Kristen W. for WAIVING the early termination fee since I cannot recieve service at my new address
Malissa Bessone
On May 4, 2016 I received service from Century Link. The previous week I signed with a sales representative. I was told about the current promotions and accepted the services and arranged installation. The sales rep did not disclose that I would not be given the promotional discount for the first month of service. My charges averaged about $50.00 more than expected for the first month. Customer Service was called on June 17, 2016 to ask them why my bill was for $224.00$163.53 was for television service. The customer service rep apologized several times for the sales representative not providing accurate information. I have never filed a complaint against a company but greatly feel I’ve been misled. I would cancel with Century Link, but was told it would cost me $440.00 to terminate the service.
Maria Zarn
Ordered phone and internet only from Centurylink on internet. was told price of 61.50 on a special. Got first bill of 350 360.55 had on back of bill 288.53 for other charges. Looks like Im being billed for tv intrnet and phone. No way could or should have bill been so High. Every call gets a nasty person with insulting reactions. Last person took off 30.00 fro double in stall fee lowing it to 315.28 still a large ripoff. What can I do about this? Need help please.
Gregg Koonz
RE: Never used CenturyLink’s service for a single day, but continue getting bills. This billing fraud needs to stop. | I have always been a Comcast Internet Service Customer for 10 years. | Months ago, after I got CenturyLink’s flyer in mail from with a lower price, I called and showed interest in tis internet service. The representative opened an account (account 449115393) via phone and made an appointment saying “a representative will come to house for free installation with a free modem.” | However, nobody showed up on the day. When I called back, another representative said “no free modem and no free installation. You will have to buy a modem and install yourself which is quite easy. I said “give me some time if I can find a modem”. About 1-2 weeks later, I called back and decided to not go with CenturyLink. | Surprisingly I got a bill a month later with modem and installation charge more than $200, which never happened. I called the customer service immediately and a representative said “your account is closed and no charge” | However a month later, another monthly bill came in with new charge and later fee. I called in again and representative said the bill was wrong and the account was cancelled. | Yesterday another monthly bill came in with new charge and late fee about $300-400 changes. | CenturyLink never installed anything, I never used CenturyLink service for a single day. The monthly bills are very harassing. This billing fraud needs to stop.
Buster Bellafiore
Susan sounded like the perfect sales rep. Great warmup,upfront and covered everything.The problem came when I recieved my confirmation bill with Direct Tv at $69 per month and I was told that century link and DTV were 74 plus tax combined. Not only was I lied to, but it was disheartening as she sounded like somoeone who cared. My total with CL is 49.92 plus tax and with DTV 68 plus tax. Basically the sames as I pay now with my current company.Note to Sales leader of Susan from the sale dated on 8-26-2015 at approx 1:30 in the afternoon , please review the dishonesty that was supposedly recorded…. | Obviousely, I canceled right away but kept DTV. I’m considering calling them to make sure century link doesnt recieve any credit for this aquisition as it’s a poor example of business. She even said her favorite team was the Broncos in her awesome snaky warmup.
Damien Mraw
This was on the Internet .. 40 Megs for $ 29.95 a month. I called and the rep (who is no longer with them of course), said that is right. I had to commit for a year. I had to rent their modem only. | I accepted their offer. I gave them the billing address and two email addresses for billing. I received no bill .. Ever .. I called them after 30 days. They said new accounts take time. I checked the speed. 17 megs .. Hmm .. Called them .. On hold 27 minutes .. Rep states speeds up to 40 megs .. Never saw or heard such nonsense.. | After 40 days, they shut off the services. Still no bill .. Over 100 dollars to reinstate. I asked for a breakdown. They said all they had was total. Wow, something smells. Paid the $100.00+ dollars and Internet was back on next day. Still, no bill. | After another 2 weeks, no bill. Called them back. They said they have no billing address. Gave them addresses once again and asked them to read back to me. Confirmed. Two more weeks went by. Internet shut off again. | I called and finally spoke with a rep in Idaho. She explained all charges. She also said only way to get $ 29.95 is to price is to allow company access to bank account so they can take money out of acct otherwise $ 39.95 a month .. First time I was was told that. Also told that was being charged for Internet protection (9.95 a month) .. Wow .. Still no bill at time of this writing. How this company is allowed to operate in the US is beyond me. | I called them (Customer Service), and told them I am sending back the modem and they will not get another dime from me until they honor what I committed to originally. Do not use this company. They are very dishonest!
Marvin Pipper
We awoke one Monday morning with no landline telephone service, and no internet service. I used a cell phone (Verizon) to call CenturyLink to see if their outage was going to last a long time. I was told that I had requested that my service be transferred to Sprint. “Whaaaa? No I didn’t. I have never spoken to Sprint”. By that afternoon Sprint had transferred the number to a cell phone in Fla. (We live in Nevada) Why would anyone want a 702 area code in Florida?. I tried for a week to get my number back, but could not, and had to get a new number. Do you realize how many people you have to call to inform them of your new number? | Doctors, Lawyers, Insurance companies, Hospitals, Friends…the list goes on and on. No sympathy from CenturyLink, by the way. They charged me $500 to re-install the new number!! I contacted the FCC, the FTC, the Nevada Public Utilities Corp. as well as the fraud department at CenturyLink. I had wasted 2 weeks dealing with what they laughingly called their “customer care” departments…in Pakistan and India. What a pain. So, 3 weeks later, and $500 poorer, I figured that was that. WRONG! LifeLock called me. | “Did you open a new Citibank Credit Card, and charge $49,500 on it at a jewlery store in Florida?” “Ahhh, no. Why?” Thank God for Lifelock! They charge me $9 a month to monitor all my credit cards, etc. I’ve had them for years, and really thought it was a wste of money. WRONG! Worth every penny! Now let me ask a question: shouldn’t a telecommunications company be required to contact a customer before dropping or transferring the service? CenturyLink basically told me to get lost. “It was all electronicly done, and no human was involved in the transfer.” They never contacted me in any way. | However, I get weekly emails from CentruyLink trying to sell new services, Directv, etc. Why couldn’t they send an email asking me if I was REALLY moving my service? My fraud charges are now well over $100,000, which, thankfully, I’m not obligated to pay. I think CenturyLink should reimburse the banks who were defrauded! What do you think? Oh, one other thing: try to find a mailing address for CenturyLink, other than the place where you send in your bill. It is impossible to find. They are invisible….and arrogant. I’d go to AT&T or Verizon for a land line, if I could, but the FCC has blocked both companies in Nevada. I think Harry Reid owns part of CenturyLink! (you think I’m kidding, but I’m not) Hate ’em? Oh yeah!
Wonda Robyn
We have been disputing our account with Direct TV and Century Link now for the past two years. The latest of which took place on 2/1/2018 for which I paid over the phone a $400.00, a $230.00 and another $250.00 1/31/2018. On 1/22/2018 another $300.00 was made. On December 17, 2018 a payment of $150.00. October payment $203.00. In May 2017 I paid $74.00 because I was fed up. In April 2017 I paid $400.00. The list goes on and on……Told them no payment in Sept till they get my account figured out. August we moved in and first payment was dure but we were carrying over a balance of $700.00 from what they said were unreturned boxes for which I have receipts and have given them before. Also disputed charges for a Prism account for which I cancelled within the 30 trial. I have the cancellation and name of fellow. I also called and told escellation dept to never put NFL Sunday ticket on our account for twhich they still have and have charged us for and we do not have the NFL. Also I did a promo pkg for 3 months. Called and called and called and cancelled 10/19/2017. Got the customer rep name. Asked to transfer to Direct TV. Told her to cancel. Then had to call back to make a payment of $203.00. All of these payments for which I have confirmation ‘s for. | In June and July two payments were automatically withdrawn from our checking account without our consent. So fraudulently they withdrew $500.oo We didputed with our bank and Century Link and Direct TV. They refunded. and So did the Bank thus making a huge problem. We had been making payments up to that point with boht these companies prior to this so we are in fact totally and completely in disaray and they have caused us not only complete stress and loss of time and money but job loss as I have spent untold amount of hours on hols, hung up pn internet lines disconnected due to service interruption at no prior informing. | We have been literrally harrassed by these companies and mislead and frauded. They have gotton into our account even. I have clear doccumentation showing proof of payment. I have my shipping labels, names of all individuals i have spoke with and confirmation numbers. These are not just allegations. OUR CLAIMS ARE VALID CLAIMS OF ILLEGAL FRAUDULENT ACTIVITY BY A COMPANY THAT WHEN I WENT TO THEIR STORE TO TRY TO SET THE RECORD STRIAGHT AND CLAIMED I WAS RECORDING FOR QUALITY ASSURRANCE, THEY STATED THEY COULD NOT DO BUSSINESS WITH ME. AND, THEY DIDN’T HAVE A STORE THAT HANDLES “BUSINESS MATTERS PER SAY”. JUST A STORE THAT SELLS. | I need not only this to air the internet but an attorney to help me with this. I have a valid case. I ave a reporter in my family. And two attorney’s. Several attorney friends only they are criminal and medical malpractice attorney’s. Please I am begging someone to call me. I have good documentation that is understandable. | SADLY WRONGED FRAUDULENTLY TAKEN!!! WE WANT JUSTICE!!! AND WE ARE GOING TO GET IT!! WE WENT TO BATTLE WITH OUR MORTGAGE COMPANY WHEN WE WERE WRONGED. WE ARE GOIGN TO DO THE SAME THING HERE IS THEY DON’T FIX THIS!!!
Alaina Brackey
We were lied to about a package with DirectTV through CenturyLink being 55.00 total a month. I was paying 65.00 before I was deceived into purchasing the new package and I was perfectly happy with the services as well, but 55.00 dollars sounded like an awesome deal. I knew it sounded to good to be true so I made sure to ask several questions to make sure my bill was only going to be 55.00 a month. Sure enough, just like I anticipated… our bill 4 months later is 120.00. It’s a ritual that every time we receive a bill we have to call CenturyLink, becease once again… the bill is incorrect. In the past 5 months, we have spent approximately 10 hours on the phone with CenturyLink and our issue is still unresolved. | I filed a claim with the BBB and received a call back from Robert. He was nice at first, but then he began to get rude and decided to tell me that I was exaggerating and looked at the bill wrong. There was no exaggerating! CenturyLink has the capability to review all of our phone conversations dating back to 5 months and continually refuses! He credited us $100 (so he says), but that does not resolve our issue. Our bill will still come next month and be back to $120.00 and the following 19 months as well. | Every time I call CenturyLink all the employees are super quick to switch us to DirectTV…without notifying us that they are doing so. The issue is not with DirectTV. The issue is with CenturyLink as they are the ones who bold-face lied to us. They are the ones who tricked us into getting DirectTV when I could have cared less for it in the first place. We have DirectTV THROUGH CenturyLink, therefore, CenturyLink needs to resolve our issue! DirectTV’s customer service is great by the way and they have helped us as much as they can… CenturyLink is the COMPLETE opposite. | I will continue to file claims until this issue gets resolved (by resolved I mean canceling our 2 year contract with CenturyLink and DirectTV). The contract should be voided as we were lied to and that is NOT what I signed up for.
Bree Kuhnert
We were told that we could suspend our cable and try the century link product without commitment for thirty days. We were told that they were offering dedicated fiber optic lines for faster and more secure internat, and all the current channels we were using for a cheaper price. It not only sounded too good to be true… It was. What we got, were hidden fees, slow internet through dsl because the fiber optic wasn’t available in our area, and a picture that froze up every 5 seconds. We managed to keep the service for 8 days before demanding that everything be taken away. We fought to reverse service fees, we fought to stop service and argued about not having a contract agreement. When we finally sent all the equipment back, they sent us a bill for $1,000, claiming they never received it, even though our ups labels were tacked to their receiving were house. We fought some more and over the last 18 months have spoken with 3 collection agencies who have now turned our names and credit to mud. We’ve spend hours each time a bill is sent, having our calls redirected to several departments to be lied to and told that all is taken care of (only to receive another bill in the mail). | We want the harassment to stop. We would like our names and credit to stop being destroyed due to incompetence on their end. We would like others to know what a horrible product Century Link is selling under false sales pitches and the horrific customer service they provide.