Chesapeake Ford Truck Sales

Chesapeake Ford Truck Sales

Chesapeake Ford Truck Sales Chesapeake Truck Norris Automotive Group Poor Customer Service, Rip off Semi-Trucks, discrimination against minority business they have it all Baltimore Maryland!!. Me and my husband recently purchased a semi-truck from this company and within the first week it broke down. We consistently contacted the sales manager which did nothing to correct any of the issues that we had. We were able to get it repaired at our own expense and within the next week it broke down again. Constantly we called, sent emails, and were told there was nothing that could be done. After 2 months on the road and 5 breakdowns our dream of starting our company has been placed at a standstill because Chesapeake will not take any ownership of selling us a lemon. We are now seeking legal help. We purchased this vehicle at 26,000 and now have spent over 14,000 in repairs and 2,000 in fees to our trucker and partner company. Danny, the sales department manager, was the most uncaring, unprofessional individual through this process. During a meeting we had with the President of the company he was asked by my husband why haven’t you responded to my wife’s emails in which he stated, in front of the President of the company, “because I didn’t feel like it”. I informed him at that time that his presence was no longer needed. The President of the company barely tried to apologize for his employees behavior and we felt discriminated against because his attitude throughout this entire process had been negative. He didn’t want to shake our hands or look at us during this meeting. I never felt so be-littled and put down by someone in this profession. The President was also shocked by his behavior but didn’t rectify the situation. Since we are a minority company, along with being veterans we couldn’t believe that the values and integrity of this company was so slow especially since they have had contracts with the military and DoD. Buyer beware if you purchase a truck from this company and have any issues with it they will do nothing to help you.

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