Sales guy came to house sold me on the Fioptics plan with internet. I was told it would be $145 + taxes first month free then after a year it would go up $10. Received my bill and they added a $130 service charge and the monthly bill was $181.95!! Imagine my shock, I called only for the guy to say I can”t do the price we promised but I will wave the $130 service fee. I said email me the information and I kept him on the phone opened my email and it was still the $350 + bill. WOW needless to say Im not paying any more then $145 + taxes and then I WILL BE CANCELING service and going back to Insight. P.S. Three of my neighbors have had the same issue!!!
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Published30 October 2017
Submitted by: russell.mike
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This complaint and/or review was posted on Skeptic Files on 22:24 pm, October 30, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/cincinnati-bell/.
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Melva Fleagle
I have two complaints: 1) I was recently forced to upgrade from 5 Mbps to 10 Mbps. I was told by the agent on the phone that it would only cost me an additional $8.99 USD. I asked if there were going to be any additional charges, fees, taxes, etc. The agent on the phone said there would be no additional charges. | I reiterated, “just $8.99, that’s all, right?”. He replied “just $8.99, that’s all”. My bill went up $40 per month, not $8.99 as I had been promised. Now, let me add that I just talked to a friend that lives 6 miles from my home. He pays $42 per month for 500 Mbps. Yeah, you read that right, 500 Mbps for $42 per month from the very same internet service provider, Cincinnati Bell. | My bill is $130 per month for just 10 Mbps. In my opinion I’ve been lied to by Concinnati Bell. In my opinion I’m being cheated by Cincinnati Bell. In my opinion I have been robbed by Cincinnati Bell. | 2) I agreed to pay for for 10 Mbps. I run speed tests occasionally and I never get more than 8Mbps download speed, and that is rare, most often it is around 6.5 Mbps download speed. Not once during a speed test have I ever received more than 0.5 Mbps upload speed. So, on average I am receiving about 65% of the download speed I am paying for, and only 5% of the upload speed I am paying for. | I recently chatted with a Cincinnati Bell rep online and she said they only guarantee 80% of the speed I am paying for. That is 8 Mbps. I was not told this at purchase time and it is not what I agreed to purchase. Additionally, right now my wife is trying to work from home. | Her efforts are being hampered by our current internet speed of 4 Mbps. In my opinion I am being lied to by Cincinnati Bell. In my opinion I am being cheated by Cincinnati Bell. In my opinion I am being robbed by Cincinnati Bell.
Marco Rysavy
When calling on my bill about the charges that were given to me The man I was talking with could not understand me. I was trying to save on my bill, so I canceled some channels that I never used. I am paying more now than I did before. He told me to turn in my cable boxes. Why ? First off could you hire people that speak fluent english. He had no idea what I was talking about. I asked to speak to a supervisor. After being on hold for 10 minutes he came back and said a supervisor will not be in until Friday. Thats just a bunch of crap. Then he told me not to pay this bill and he would bill me the correct amount. Now we both know that it will not happen. Then I will be charged for an over due bill. Well I will disconnect Cincinnati Bell. I am not paying this bill until this problem is fixed. All the gentleman wanted to do was put me on hold or tell me he fixed the problem. Which he didn’t do. I will await your phone call. Connie Schlechtinger
Merlyn Grumer
We switched from DirectTV to Cincinnati Bell Fioptics a year ago and have had constant problems with the TV picture freezing and the Internet network freezing. I”ve had two different tech”s out and have called in the problem but have never got it resolved. I keep getting a message that we have a duplicate IP address on the network. I check all 3 laptop IP addresses and they are different but the gateway is the same. Anytime anyone goes into Youtube or Netflix the whole network locks up. I just don”t get it. We bundled to save money which was good but the constant freezing/locking up of the internet is frustrating.
Lianne Lafemina
Was sold the Directv Bundle with $100 rebate. I did everything as instructed. I am entitled to the rebate and the first denial was that I did not activate Directv. I sent them my Directv bill showing activated within the required time. Then I was approved again, then another denial letter, called again, approved again. No check, checked on line. The same thing with Directv not activated. I called again, the person acknowledges I am entitled. I still have all the Cincinnati Bell services and I doubt if I will ever get paid. Being a web developer, I think it is time to build a WordPress website and enlist everyone that has been cheated and let others be warned through the blog. If I can solicit enough with factual information, it could be handled with a class action suit or at least through the Attorney General”s office.
Dylan Woodmansee
Tried for months to have a number ported. I am still trying and I am being charged $100.00 for a ZOOMTOWN modem that I didn”t know existed. It was under previous owners contract and is probably obsolete and 20 years old too. It is probably at his house as a paperweight. My experience with this process of trying to switch to Spectrum has made me want to avoid Cincinnati Bell any way I can. I cancelled them as my internet provider at my residence and also for my cell phone service. I will be cancelling my landline at my residence also. They have lost me as a residential and business customer and I will not return.
Clarissa Hugg
This company, after I closed my account, reported that owed them more money, which went on my credit report. I”ve since disputed the charges and they”ve been removed from my credit report. The company was basically fishing for more money, trying to STEAL from me and lowered my credit score temporarily in the Process. I will be reporting this complaint to every platform that I know exists. No company should be able to get away with this. It took hours on the phone and was a huge hassle to correct my credit score after I was purchasing a vehicle, I could have received a better interest rate if his company hadn”t tried to literally STEAL from me.
Toshia Reutter
Their system sucks, technical support sucks, and billing sucks. Thier system never stays on, restart alot in a day. Called tech support, they don”t do anything but reset on their end. They decide to do something about THEIR ISSUE when you make a public complaint. Suddenly they can send technicians to check the system. Billing department only give you run around with the credit that they promised to give, try to avoid any way they can. Homever, they will keep sending bills, not a bill, multiples bills after you terminate the service. Do not even think about to use Cincinnati bell. Bad everything!!!
Mildred Maneafaiga
The fiber optic’s Cable broke Saturday morning. I called for service . The service man came but could not fix said that the other repair cable people would be here the next morning. I called and explained my wife is a diabetic and had emergency low sugar and we used the phone to call for help the service person said she could not help I ask to speak to her supervisor. After explaining about my wife, said that it would take as long as it took very uncaring. This is Thursday I called again this morning after talking to two people and twenty minutes I was told it would be fixed in the next 24 hours.
Arlinda Koll
We switched from DirectTV to Cincinnati Bell Fioptics a year ago and have had constant problems with the TV picture freezing and the Internet network freezing. I”ve had two different tech”s out and have called in the problem but have never got it resolved. I keep getting a message that we have a duplicate IP address on the network. I check all 3 laptop IP addresses and they are different but the gateway is the same. Anytime anyone goes into Youtube or Netflix the whole network locks up. I just don”t get it. We bundled to save money which was good but the constant freezing/locking up of the internet is frustrating.