Respected sir On 2019 march 24 I had booked an air ticket through the online website called “city booker” I booked the wanted ticket and also paid for it through a credit card then they informed me that within 24 hours they will get me my ticket and sent me a booking number “cb2186837” still they didn”t send me the ticket. I sent them various e-mails but never got a reply from them yet. Since it”s a cheating work done by a team, I kindly request you to take an action as it”s our responsibility to not let anyone else get into the same matter as I got in. How are we supposed to inform this to the authorities of uae and kuwait? As the website is representing those countries it even spoils the name of these beautiful countries. I was about to take the ticket which is abu-dhabi to colombo. Through srilankan airlines i”m legit trying to inform about this matter to the authority. Thank you, regards G. L sunil shantha Tel. +[protected] E-mail. [protected]@gmail.com
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This complaint and/or review was posted on Skeptic Files on 16:58 pm, April 06, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/citybookers-2/.
The reviews & complaints posted about CityBookers was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about CityBookers as per Section 230 of the Communications Decency Act.
Golda Regulski
Terrible and very frustrating experience. They cancelled our booking confirmation due to technical issues and still not received refund . In addition to that, nobody responds to my emails .since i have follow up more than one month. I hope that you will give prompt attention to this matter to get the payment early. Date & time :-Apr 23 2018, 21:13 +03 Booking number CB2001876. Regards, Srinivas kolakani +971 [protected]
Lashawna Orellana
Terrible and very frustrating experience. They cancelled our booking confirmation due to technical issues and promised to process the refund but no immediate action at all. In addition to that, nobody responds to my emails and nobody from their “24/7 hotline” actually picks up the phone. I hope you realize how much inconvenience and frustration this gives your customers. You are supposed to help out people and not make them suffer. People book with you to get away from stress but you”re not really helping with that, unfortunately. I do hope you learn to value people”s time and money. Really disappointing.
Dianne Smale
Since 18/11/2017 and after receiving email off booking cancellation, no refund happened and no any proper feedback. I am going to submit official complain to the Kuwaiti authority . my contact number [protected] Below the received email : ???? ??? ????? 1087795?? Mahmoud Ramadan (CityBookers) Nov 18, 01:42 +03 ????? ??? ????? ???????? ????? ????? ???? ???? ????? ??? ??? ???? ????? ???? ?? ?? ????? ????? ????? ??? ????? ??? ????? ????? ????? 33 ????? ?????, ???? ??? ??????? ?? ?????? ?? ???? ?? 15 ??? 21 ??? ???. ???? ??????? ??? ??? Mahmoud Ramadan CityBookers Hello Team UAE: P.O.Box: 390667 Dubai, UAE KWT: P.O.Box: 46957 Fahaheel, Kuwait 24/7 Hotline: +[protected] CityBookers
Margarete Olveira
This the worst experience in my whole life, I booked 5 tickets but unfortunately, by mistake I swapped the distension of departure . I called them in the same time to cancel the tickets and re book again, I spent more than 4 hours calling them on number 1800015 till finally someone picked up the phone. The agent who answered my call told me that I will get the refund within 21 days though I paid by K-net, that was in March 15, I called again then the agent asked me to mail my name and account number and promised the will be credited to my account within 7 days, till today 14 April I didn”t get my money back. Horrible service …
Chantelle Truong
Very very very very urgent… Team, Even after 3 days of booking ticket from your site, not able to get eticket also Status of confirmation not shown on Oman Air site. Contacted Oman Air, as per them the payment is not received at there side, so i should contact the agency where i book the ticket. My refrence no is “TQLSZX” Revert me on my email id [protected]@gmail.com Appreciate if i get the revert/eticket/confirmed status today. Regards Sumeet Gaur [protected]@gmail.com
Edyth Ludecke
This is a Fraud site, never replies to customers, take money without issuing tickets, steal customer money, plays with your information, I was very surprised today when arriving to Amman airport that my tkt was change by company staff and downgraded to economy, after Avery long international call from Amman, Jordan, I was directed by the operation manager to upgrade to business and send the recipient for refund. This has caused lots of inconvenience to me in addition to more than an hr to fix the problem, I requested a refund promised by them without any success, they do not even care to reply.
Jill Zolman
Tody, I booked a ticket from Dammam to Cairo, through citybookers, the amount deducted from my bank, citybookers sent to me CB1739267 & with BNR no MRSRZZ for Saudi Arabia airlines, when I checked on Saudi Arabia website, I surprised, there is no payment done !, The BNR will expire by tomorrow if no payment happen Email : [protected]@hotmail.com CB1739267 Saudi airlines BNR : MRSRZZ
Carmen Jiran
This company is a complete fraud. Please do not deal with them. I made a booking from them and had to cancel well ahead of time for personal reasons. They sent me an email confirming cancellation and saying that the refund will be made with 15 to 30 working days. This was about 40 days back. Now the agent told me that they are unable to make a refund to credit card!!! That itself shows that there is no intention to refund and that the company is a fraud and is setup only as a cheating mechanism. They offered to send me travel coupons which I can use on any airline, any day and at any time. I company which cannot make a credit card refund expects me to believe they can issue a travel coupon!!! Pathetic!!
Evelyne Degrace
Since 07/12/2017 and after receiving email off booking cancellation, no refund happened and no any proper feedback. I called them 10 times and they answered me every time that they will send money back next day but it’s never happen, and they never answered to my 20 Email i sent to them. I hope they will answer this complaint!! booking number:CB 1151634
Ali Discon
We have cancelled ticket on June 12, 2018 and booked another one. We received confirmation e-mail on 12/June/2018 that the cancellation charges will be 500SR and the balance will re fund within 35 working days. NOW 5 MONTHS ARE OVER. TILL NOW YOU DIDN’T RE FUND THE AMOUNT. I have called more than 10 times during this period, but till now no result, but promises only.
Kala Giacone
Since June 2018 I am following up with this lousy company for a 1, 000$ refund without any hope! they are always replying that we are processing or the system is down or we are following up with the finance! Sooo bad and it is not recommended to deal with them The Ref. # CB1120403 I bought tickets from CityBookers via skyscanners on MEA airlines from Dubai to Cairo. For some personal reasons i had to cancel the tickets and asking for refund and agreed on the penalties and charges communicated by Citybookers. Yet they did not refund the money till now and every time they are saying it is under processing