Clay Cooley Nissan CLAY COOLEY AUTO CO 32003782110 75220 CLAY COOLEY GMC INVESTMENTS, LLC 32028272840 75220 CLAY COOLEY GMC LP 12086678385 75237 CLAY COOLEY GMC PROPERTY, LLC 32028272865 75220 CLAY COOLEY GMC, LP 32035045171 75220 CLAY COOLEY INVESTMENT deceptive trade practices, warranty claims, clay cooley, nissan, maxima, nissan usa, come see clay, c*m on clay, nissan service, nissan dallas, horrible service, lost car in service dallas Texas!!. I have bought 2 Sentras, and a 2018 Maxima all within 3 years with no concerns until now. I am very concerned and now angry with regard to the service at your CLAY COOLEY Nissan dealer. It is way above and beyond just reaching the service manager Vernon of whom yet has to return my call. I am sure you are a very busy man, so let me just give you the factual events that are clearly in violation of TX Consumer Protections Act(s) and TX Deceptive Trade Practices Act, not to mention other potential fraud violations. I (as a last resort) send you this communication since I am unsuccessful at resolution at the dealer level with the last correspondence left for your GM (Matt) of whom wont, or has not had time to return my call. 10/23/15 RO OPEN by Jermal Scott #8589. under customer # EC473104, and RO # 717812. Type: WN Underhood Vias control confirmed and accepted for warranty. Documentation provided to customer and promised completion date of 10/24/15. An Altima SL Rental was issued/paid for by dealer (since no Maximas were available ) due to repairs being over 24 hours and the wait time to get said parts in. 10/24/15 Call to dealer on day vehicle supposed to be ready results in being told by Stephanie that “parts are on order and latest would be Wed the 28th for completion and delivery and to stay in rental vehicle.” 10/28/15, 10/29/15 Call to Dealer no response. No call back on both days. 10/30/2018 Nissan USA re-contacted. Regional Assigned for warranty claim on separate issue (not the same as original/above that was already accepted). This separate issue was for the Rear View Mirror, since piece absent to turn into Nissan for dealer to be compensated for claim, so consumer initiated assistance. This was listed as Type: “CN” and not “WN” to protect dealer until accepted under warranty. *This was not part of the main claim as accepted under same RO 717812 as “WN.” as authorized and “awaiting parts.” 10/31/2018 Additional call into dealer. Vernon returns phone call in afternoon. Claims he will get back to me and that in mean time they are no longer warranting original item as previously accepted and completely contrary to documentation and prior communication as listed above. To date Clay Cooley Nissan has been in physical control and custody of this vehicle for 1 week and 2 days and failure to perform or due as promised and as written, has failed in completion of the contracted warranty work. Additionally, pre-paid maintenance plan items have not been completed either to include oil change and tire rotation. What and where was my vehicle for over a week? What transpired and what has gone on with my vehicle while in Clay Cooley Nissan’s possession? Clay Cooley Nissan has agreed to file this as written on RO 717812 with Nissan USA, and was offered to use my MPP Extended warranty plan. However, the service manager advised to include claim(s) under the manufacturers warranty only to retract the written agreement and promises on 10/31/15 and then withhold vehicle for over a week in possession with no warranty work completed as promised, or pre-paid maintenance completed as promised under MPP Pre-paid maintenance plan. I am attempting to encourage Clay Cooley Enterprises in an informal memo/email to work towards resolution at this time. Failure to do so will result in contacting legal counsel and leaving vehicle on property until the situation is disposed of/litigated. It should also be known that a mechanics lien (should one be placed on the vehicle during litigation) petion copy will need to be submitted to the lien-holder, NMAC for notice purposes until resolved.