Clear Rate Communications

Clear Rate Communications Review

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The sales person who sold the phone service promised a $15.00 a month savings to my phone bill. I spoke to them about having a bundled service with Comcast that include phone, internet and TV…they said I would save $15.00 a month and they would take care of every thing else. I was committed to a one year contract by agreeing to their service. It has been a disaster ever since. First my phone was dead, second the technitian told me to go out side and see if there was power(unsrew a box at the front of my house and plug my phone into it and see if there was power). I would not agree to this and asked for a technician to provide this service. If Clear Rate agreed to take care of everything why did my phone not work and why was I going out in below zero temp. to trouoble shoot an issue. They said if a technician came out they were going to have to charge me. I said my phone worked until you came into the picture. They backed down and sent out a technician…there was a problem outside. I complained when I received my first bill, it was not $15.00 less. With tax it was more than my previous bill. I call and complained and said I was concerned. I had not yet received my Comcast bill and was concerned that that bundled product would be effected. They noted my complaint and said I could call back when I received my Comcast bill. Yesterday, I received my Comcast bill, it went up $23.00 for unbundled product. Now, because of mirespresentation of the Clear Rate sales force, I am not saving $15.00, I am paying $80.00 a month more because I switched to Clear Rate. I called yesterday and complained, I was promised a call back from Shannon and I asked to talk to a supervisor and non of this occured. I want out of the contract without penalty. Clear Rate misrepresented the savings and their service.I want immediate attention to this issue

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    June 16, 2020
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