Since July 14, 2018 – I lost most (16) channels. Called to report this issue many times with a promise to rectify the problem. They sent a technician out – he told me that the problem I”m having is not my equipment but on Cogeco”s end. He didn”t bother to even try to do anything – “wished me luck and told me to wait a month or 2 and maybe I”ll get my full service back”. What a terrible way to handle the problem. I called back September 05, 2018 – spoke with a rep only to be told that the problem MIGHT be my receivers. They were to send me 2 receivers – only received 1. Called back again only to be told that the other receiver is “stuck” whatever that means. So I connected the one and only receiver and it didn”t work. Called technical support – they told me the new receiver was not transferred to my account so it wasn”t activated – UGH – SO FRUSTRATING. Nobody seems to have a clue about what they are doing. I have a MIX 20 and more that 16 channels missing since July 14.