This complaint and/or review was posted on Skeptic Files on 04:26 am, April 16, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/coinbase/.
The reviews & complaints posted about Coinbase was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Coinbase as per Section 230 of the Communications Decency Act.
Regan Lounder
This was with respect to a transaction since Dec, 2017. So far has been utter silence. On Tuesday, March 13, 2018, 9:23:53 a.m. EDT, Coinbase Support wrote: Hi XXX, Thanks for reaching out regarding your cryptocurrency transaction. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update. Thank you for your patience, and for choosing Coinbase! Best, Gabe … On Mar 11, 2018 at 03:33PM PDT Abu Maiyaki wrote: Gabe: On Dec 13, 2017, I attempted to send 2.10244 of ethereum from my [protected]@yahoo.com coinbase account to myself @ [protected]@gmail.com. Somewhere in all of this, the transaction was completed without a deposit or reversal of either the ethereum or the dollar amount. I am providing you with three screenshots… 1st is the transaction received at my gmail account, 2nd is a confirmation of the transaction at my yahoo account and the 3rd is a confirmation of completion from Coinbase. I have no transactions hash or reference number related to the transaction. Do let me know… XYX
Brooks Froncek
This man told me he was refunding the $90 that Amazon owed my 9 year old daughter. He took control of my computer and said that these were the steps that he had to take to refund it. He then tried to deposit the money back into my daughter’s bank account however, he said he couldn’t because she had no license. He said he had to do the refund in my account. He kept asking me to go onto my online banking and see if I could see the $1.35 and $1.25 transaction that was pending. I then told him I could see it. He then sent me a link to take a picture of my license – when I asked why he said that my license was needed to verify who I am. So I did that for him as well. He then told me it would take up to 1 hour for the money to be back into my account. Then he told me I could transfer it to my daughter’s account. I said thank you. We hung up. I went to my banking app and realized he had stolen another $400 from my account. I called back all the number we had spoke on – none were in service. I finally reached him at [protected] and once he heard my voice he hung up. I phoned my bank and canceled my card. They are opening an investigation into this matter and I will get my money back one way or another. I also phoned the police. I am disgusted in you guys.
Leilani Kapke
This happened on the 08th of January 2018 +[protected] Good day, please I have an issue about the last transaction I did. I transferred bitcon cash but it was to a bitcon wallet and it wrote completed, but the money never reflected on the bitcon wallet. Please can it be returned to me back to my bitcon cash please . Please I need a return thank you.
Mindi Cobey
This company wants all the customers they can get can’t even support what they have. My account has been disabled for at least two weeks as I write this. The issue has been escalated to a “specialist” and I have heard nothing from anyone. This exchange is a joke. They might as well not even have a customer support number because there is no support to be had. The people on the phone can’t even rectify these issues because they don’t have the power to do anything. This also doesn’t account for how many times you’ll probably be disconnected before even reaching an actual human. I’m giving them another week, if they don’t fix this issue I’m taking my business elsewhere. The only problem is that in the works of crypto currency, there’s no real winning exchange. Support is just generally non-existent here.
Li Letersky
This company cannot be trusted. We placed a trace on funds of 4460.92 euros, showing the funds were received by you on 3rd aug. Here we are on the 8th and still no funds on my account, no response or reply. I hope you have enjoyed using my money because I have not. You have cost me both money, time and trust. And your arrogance with your non-existent customer service. Non existent customer service when you have 7.4m customers is a disgrace. No replies to urgent emails for weeks. Just your utter rubbish computer generated robot text that is pointless. I’m absolutely furious and have been conned. I want my money back n o w!!! Etoro were having personal conversations on email queries within an hour of me contacting them. Do you even have staff??? People need to know this I think, don’t you.
Paola Casuat
There were some fraudulent charges from Coinbase. I was contacted by my bank and they said that Coinbase took some money from my account. That was strange but I was 100% sure my bank was telling the truth. When I checked my bank statement I was shocked to see that some money was really missing. I tried to contact Coinbase customer service to get some reasonable explanation, but they ignored me. Stay away!
Forrest Carthens
Sudden change of policy means I have now lost a considerable amount of BITCOIN as my purchase is not accessible to prevent “fraud”. after the coin was in my wallet I couldnt withdraw or transfer it. it was so bad that I had to contact a consultant Ari. [protected]@ gmx.com he was the only one who helped me got the BTC out. Don’t bother with this useless shower of cnuts! Their “customer service” if that’s what you call it, isn’t worth a damn.
Thresa Dornellas
sooo, after few months of making money on ETH and BTC later on, i decided to withdraw everything, since it was the masterplan from the beginning to help me fund my holiday. then i realised my uk bank account hasnt still been verified, although the first deposit came from there via SEPA transfer. I contacted the customer support with the request of verifying my account, but even after two weeks and three emails i still havent got any answer. My holidays are coming and money are still stucked at Coinbase wallet. few days ago i even deposited another 2 eur just to confirm my bank account again. Coinbase confirmed the payment via SEPA, yet my bank account is still not verified. very very unprofessional behaviour, be careful about them. i should have known from the beginning when i wanted to buy ETH for 90 quid/1 ETH but Coinbase was postponing my purchase for few days until the price rose up to 160 quid/1 ETH. bunch of bloody scammers. Pavel
Rachell Mifflin
Since 17 of December of 2017, I have been waiting for a SEPA withdraw in the value of 116, 85! Withdraw code is OICKJ25W! Going on almost 12 days without the transaction be clear on my bank account, I have done transactions with Coinbase before and never got this bad. Also the support page is completely useless with no help to solve problems of its clients.
Ali Cockrill
Simple – Withdrew to a SEPA approved account. Email from coinbase saying the funds would arrive 5th August 2017. After a couple of days of no arrival I chased them. Eventually got a reply after messaging them several times on Twitter. Eventually replied to the original support log through the site apologising that they have system issues. Didn’t hear again until the 14th (today) and their message: “Just checking in to let you know that this issue is still unresolved. Rest assured your funds are secure, and we are working hard to rectify this situation as soon as possible. Thank you for your continued patience, and sorry for any inconvenience caused.” Still no further to knowing when my funds will arrive. Very poor, needs regulating.
Lenita Coldsmith
Turbo Tax support referred by Charles Schwab Co., Inc. Charged 3 small transactions totalling $3.19 authorized by me for service to make changes to my Turbo Tax program to handle Large trade more than 2000. I was asked to scan my driver license, provide (last 6 digit social instead of 4 despite my objection) last 6 of social, DOB, Debit card to charge $3. Credit card given but later was asked that it was unacceptable and to give debit card which I did. They asked to have remote control to install “TeamViewer” program. For 2 days my laptop screen was dark. This incident happened on March 13, 2018. I checked with Charles Schwab Bank about 3 transactions totalling $3.16 and then by PayPal 3 blank with no charges. On March 14, 2018 after several attempts support team informed me that they could not resolve as there is security issue with my computer. This is not True as this is Windows 10 and I never had issues. Today on March 17, 2018 I found again same 3 transactions as PENDING. I cancelled my Debit card. Schwab is aware of this issue. This is a violation of Nevada Privacy issue and consumer fraud. These things are unheard. Coinbase is keeping charges as PENDING, why??? Delete or complete Transaction.