Where to begin? im 60, when i say this i the WORST COMPANY EVER, i have lots of experience to back it up. | In a nutshell, horrible customer service from the “supposed” Area Sales Manager and his staff. phone calls not returned, emails ignored or sent back “with out of office” replies. When you DO get a response, you are still ignored. We have been stuck with this company for the last 2 years and i pray the day comes soon when i’ll never have to deal with them again. | We were given a new front loading, 20 lb machine. i have many families who live in this property, so it was intended to be usefull for large loads, blankets etc. since 9/15, i have lost track of how many times the poor service technician has had to come out to fix this machine…dozens, for sure. he has replaced the motherboard 3 times and has told me not only does coinmach KNOW these machines have inherent issues, but the manufacturer does as well. the machine has been technically out of service since march. for the last 4 weeks, it has been dead. i have refused another service call – as it accomplsihes nothing – and have asked for a replacement machine and a credit for the time lost these last 4 weeks. HA! might as well talk to a wall. making matters worse, some twit from their company and , in efect, called me a liar saying they only have replaced the boards once. that is a lie. and they seem to have VERY CONVENIENTLY lost or not kept notes of all the service calls that have been made and that they see no reason to replace the machine. | complaints to the area sales manager have fallen on deaf ears. it is IMPOSSIBLE to get any information from any of their operators as to the leaders of this ripoff company are…the net lists a corporate ofice in planview ny, that seems to not be true. the supposed president of the company, michael stanky, is nowhere to be found (sometimes its good to complain to the top people) but this company must be aware of its horrible reputation and does all it can to prevent people to be able to reach anyone higher in authority than the useless sales people. | DO NOT USE THIS COMPANY! you have been WARNED! and i would be MOST HAPPY to discuss, in writing or via phone, the longer list of complaints i have against this ripoff company and its useless lying sales people. | ONE GOOD NOTE? our service tech is a great guy, knowledgable and far too nice to have to work for this horrible place.