Xfinity aka Comcast (cable and Internet Service Provider) overcharged me by charging for a television channel (Cinemax) not ordered separately – a service that was provided with the cable television service by the sales representative. | On or about 10/19/2015, or there about, I ordered cable, phone, Internet and an alarm system with three (3) cameras under account number: 09519 102038-05-0. The Comcast representative who set up the account was Theo Stinson, XFINITY Sales Professional/Comcast Cable, of 8031 Corporate Drive, Baltimore, MD 21236; M 410-967-0546, F 410-497-0207, [email& 160;protected] As an incentive for switching from an existing company that was shady, the representative added a free, extra movie channel “Cinemax,” and incorporated and alarm system with security cameras. | Once the cable, phone and Internet service was installed, the problems started. I was given multiple excuses why the alarm system could not be installed; e.g., the representative wrote the contract wrong, someone in the office did not account for all of the cameras and devices needed, etc. The workers continually failed to appear for service or showed without the proper equipment on multiple occasions, and I was never provided with the alarm system, which was part of the initial agreement and reason for switching to Comcast. | In addition, when I received the billing statements, I was overcharged every month for Cinemax ($12.00), and every month, I would call and complain to the sales representative and customer service, only to be told that it would be taken off the account. Needless to say, the problems were never corrected. Consequently, I cancelled the service and returned the equipment in May 2016. The equipment was returned to the service office in White Marsh, Maryland on May 8, 2016, and the representative who assisted me was Wendell Countess, XFINITY Sales Consultant/Comcast Cable, of 8029 Corporate Drive, White Marsh, MD 21236; T 410-513-3443, F 410-933-1115. Mr. Countess reviewed the account and moved to correct the overcharges and address the poor customer service. Mr. Countess closed the old account as being satisfied and opened another under account number: 0951910203806. Installation was never completed and is pending the resolution of the below debacle. | Comcast turned the account over to collections – SouthwestCredit (reference no.: 59824950) and Stellar Recovery (file no.: 220221424) – claiming I owned $235.08 on the account. I requested written proof of the alleged charge and verification of credit for the overcharges for the period of time the account was open – eight (8) months or more. I further requested verification to support that Comcast could fraudulently overcharge me and be held harmless for the action as well as their poor customer service. The practices of this company have been fraudulent and unethical, and I never received any information from Comcast. As supported by Mr. Countess and his subsequent action, I do not have an obligation to Comcast, and Comcast is actually indebted to me. | At this juncture, I am requesting a refund in the amount of ninety-six dollars ($96.00), and a refund for any additional charges, taxes or fees related to the Cinemax overcharge. I am also requesting that any adversarial credit report action be remedied. | Mr. Countess reviewed the account and moved to correct the overcharges and address the poor customer service. Mr. Countess closed the old account as being satisfied and opened another under account number: 09519 102038-06. At this juncture, I am requesting a refund in the amount of ninety-six dollars ($96.00), and a refund of any additionally charges, taxes or fees related to the Cinemax overcharge. I am also requesting that any adversarial credit report action be remedied.
Cyril Longley
On the morning of Tuesday, September 24, 2019, I went to log into my [email& 160;protected] email account and was greeted with the following error message: “Error | We’re sorry. It looks like something went wrong. Please try again in a moment.” | I talked to two or three support technicians at Comcast, and none of them could help me. Day 2 (Wednesday, 9/25): Problem continued; chatted with three Comcast support techs, was given two ticked IDs: SI036586833 and CR869592236. Day 6 (Sunday, 9/29): I continue to get the aforementioned error. | I filed a complaint with the FCC and FTC Saturday, 9/28. I am now going into my second week with no access to my email.
Zachary Mccleary
Retaliation against employees , intimidation and discrimination are the norm working at Comcast. No union so they treat employees like they treat their customers. Filing complaints as well with the department of labor and FCC for unethical sales practices that are encouraged and promoted by employer.
Ali Mielsch
This started in December my area was having a lot of outages and I was getting credit. The would send signals , change boxes same thing. Al called me and said he was over my account and he was sending a team out there to fix the issues. | They came but didn’t have the tools they needed so they returned a week later. He told me that I was done getting credits and that your services have to be out for 4 hours or more to get credits. A few months later I received a high bill because he had reversed between $200-$500 in credits from my previous bills and he has been auditing my account every since then he reversed credits often. And he’s rude as hell. | I sent a fcc complaint they all take up for each other that S what the reps at corporate told me. I told them they i don’t want him calling me or talking to me period. He acts like he has a personal vendetta against me I don’t know him. | Every time I call for a tech he will call and tell me that if they don’t find anything wrong that S a $75 charge. I’m tired of being treated like a child . He puts notes on my account staying that I have to call him for extensions or credits. I don t know if he’s prejudice or not. | I refuse to deal with me and I don’t want him calling me period he’s a bully. I’ve never heard of reversed credits until he started this. I wish I could have another cable company but my building doesn’t allow it. I’m tired of him picking with me. I’ve never had a corporate manager from anywhere do anything like this to me before. | If I hadn’t came across this website i wouldn’t have known that there were others getting this same treatment from him or a member of his team. Thanks to him reversing credits every month I’m always behind or past due. Comcast let’s him d o what he wants to people and it’s not fair. | I just want him to leave me alone I’ll talk to Comcast if the rep is nice but not him they can email me. He wouldn’t even give me a payment plan had to pay total $505 instead of $240 because he said so. No one has anything nice to say about him. I’m assuming he throws his weight around and bullies people it stops with me today.
Burl Balletta
We live in a duplex and have AT&T for our cable/Internet. New neighbors next door have Comcast out to install their cable. While installing it he disconnected our service. We notified him and he said he’d fix it. Some time goes by and still not fixed. We ask him to fix it before he finishes their installation so we have TV and he is better aware of what he disconnected. He then copped an attitude, used several expletives, and said he would not reconnect our service. | We called Comcast. We asked for a supervisor. The man told us that it was not his responsibility and we had to call AT&T. I informed him, again, that it was HIS tech that disconnected us. He told me their techs don’t know how AT&T works. Well, he certainly figured out how to disconnect it. We asked that a supervisor contact that tech or come out to the location and tell him to undo what he did and turn us back on. We were told it wasn’t his responsibility and we had to call AT&T. | So now we’re without TV until AT&T can get a technician out here, and I’m sure there will be a charge. | We initially were going to give Comcast another try when we moved here, but they sent out one tech who was clueless and a second who brought the wrong equipment. In the past when we’ve used them we were down regularly (both Internet and cable TV) several times every day, and twice every day we had an outage lasting 10 to 20 minutes (one between 10:00 a.m. and 10:30 a.m. and again between 4:00 p.m. and 4:30 p.m.). We work at home and having Internet going up and down all day and then being out for 10 to 20 minutes every day twice a day was a real problem. | If a representative of Comcast disconnects our service it sure should be their responsibility to fix the problem…immediately.
Lakeisha Zarella
We recently discovered that Comcast had been charging us for cable TV, internet and phone services at a prior residence we sold in November 2016. Comcast has continued to charge us each month since November of 2016 for the previously mentioned services at our old address. As a result, we have paid almost $3500 for services we’ve never used, while also paying Comcast for cable, internet and phone at our current address. | We have been in contact with Comcast about this issue no less than six times since October 13, 2019 and they keep giving us the runaround. First, they couldn’t even identify our previous account. Then we were told a supervisor would call us back. We never received a call. | We were told on October 20th that we’d be refunded in 7-14 days, but another conversation on October 26th revealed that there was a “hold up” because we needed to provide physical proof that we moved. None of the other representatives we spoke with mentioned that we needed to provide documentation proving we’d sold our property. | We brought documents that prove we moved from our old residence to a local Xfinity store which the sales representative scanned into Comcast’s electronic system. | On October 29th, the day after we brought the documents to the Xfinity store, we called Comcast to follow up. We were told that the stores and the call centers use two different systems and that we’d have to wait for a response from the store since the representative there had escalated our case. | Meanwhile the representative at the Xfinity store told us that according to the case file the documents were all they needed to initiate a refund. | In the meantime, we have representatives continually calling us about “collecting” payment for the last few months on our old account which is due to our disputing the most recent payments with our credit card. | Still no refund.
Kris Nhep
Xfinity added charges to my bill for cable boxes which don’t exist, from Jan 2017. I noticed in February, and have called repeatedly and was told it would be fixed. It never was. In August I called again, and the CSR removed all future charges, but she needed to issue a ticket for the last 8 months $20/month plus taxes and fees which still needed to be refunded, totalling $160. The CSR issued me a requisition ticket of 043518793, and a promise of a refund by 9/10/17 and a call back tomorrow for verification. Also she scheduled a home visit for 9/2/17 to install a new cable box and check the house for equipment. | Nobody came and no refund. We rescheduled the visit, he came to the house, inspected our rooms, and veriifed that we’ve been overbilled for months and that we didn’t have all that equipment that we were being billed for. | I called again…and again…and again…and 3 online chats. Everyone apologized for the no call back and scheduled new ones, and verified that the refund was justified and scheduled for the next billing cycle. NOTHING. | On 11/2/2017 I called for the 8th time, and spoke to Qunique. She said that the ticket was wrong and gave me a new one 044362302, promised a call back tomorrow, again..but that refunds only go back to 90 days! That would mean zero! The charges were from Jan-August..it is now November. I have been calling since February! | These people are either useless or liars. I want my $160 back and stop adding imaginary charges to people’s accounts. I have reported them to the FTC and BBB today as well. Idiots and I’m trapped with them because they have a contract with my condo. I’d switch companies in a heartbeat if I could.