Someone pretend to be me and have my credit card cut off. How did you know it was me? Your security system is not safe. Now I can never get it back. Thanks alot. I should not pay the bill since you don’t recognize me and let anybody pretend to be me and clip me. I make sure I tell everyone all you system. You need to get some type of system going please
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This complaint and/or review was posted on Skeptic Files on 03:42 am, October 20, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/comenity/.
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Abbie Molloy
Today I received a letter in the mail indicating that my husband”s first deceased wife had recently requested to open a PayPal Credit account. I don”t know how that is possible since she has been six feet under the past 10 years. I understand that she had once had a serious spending habit and maxed out most of the credit cards but I”m pretty sure Amazon doesn”t deliver to her current address. How does this happen. Anything I need to do at this point to assure this does not happen? The letter indicated that her request was denied but what”s to say somewhere along the line it is approved in the future.
Adriana Tobe
This Comenity capital bank hurts people”s credit. I often shop Bed Bath and Beyond. About a month ago I see signage plastered all over about their credit card. I sign up. I get approved on the spot. But I can”t utilize my credit in store yet, like Kohls or target credit approvals on spot. They tell me my card will be in the mail. I receive the card with all the info. Two weeks later they shut my card off (hadn”t used it yet) because of too many inquiries… there were THREE..one of which was theirs!!! Now I have a short termed opened credit account that”s been closed by the bank on my credit history and it made my credit score take a nose dive!
Clora Adens
They approved me for a Bed Bath and Beyond credit card. They sent me the credit card. I activated the credit card. When I tried to make a small purchase it was declined. I called and they said they did an audit and said I had one to many credit inquiries. I didn’t receive a letter saying they we going to close the card. No big deal I have better credit cards. I just find it weird that they approve you for a card then close it a few days later. Stay away from all Comenity bank products. They are a scam. Stay away from the following credit cards that are issued by Comenity; Pier 1 Imports, Big Lots, Victoria Secret, Ambercrombie & Fitch, Toyota Rewards, Bed Bath and Beyond, and more.
Tracie Leet
The bank messed up and did send me bills for the first few months. They kept the bills back and never called me about it. It was going to an incorrect address that they put. Anyway they waved the late fees as a “courtesy”. I just called to pay off the bill of $5000 and asked to wave a fee. This time it wasn’t fault so I asked nicely. Ivan said the account isn’t eligible. I asked to speak to a manager and I’ve been on hold for 2 hours!!! Is people time not mean anything to you!
Mozelle Salzl
The Comenity customer service department is a black hole of confusion and inaction. I bought a candle for $20. The Pier I staff encouraged me to use the Comenity card. I paid the bill but Comenity said they never received the check. Fee applied. I called, I sent copies of the cashed check. They said they never received any of the documentation or the check, even though I verified the address. I finally got so frustrated that I paid them $70 in fees. A charitable donation since I already paid separately for the candle in November. I terminated the card. It may hurt my credit score but people should not be treated like this. Just thinking about Comenity and Pier 1 makes me sick.
Yang Filak
This is the most horrible customer service FAIL I have ever experienced from any of my credit cards in my entire life! After almost 20 years of carrying the Victoria”s Secret Angel card, I received a letter in the mail a couple days ago, stating that my account had been closed, due to missing personal information on my account. I called to speak with customer service today, and spent a couple hours on the phone, being “escalated” up through the ranks, until I finally reached a senior supervisor. The first story they gave me, from the lowest ranks, was that they sent out letters earlier in the year, letting cardholders know that they needed to update their account information with a physical street address, and anyone who didn”t would have their account closed. I never received such a letter, and I have always made sure my account information was current. In fact, just a couple weeks ago I called customer service to update my account to my new mailing address. I asked if I could use a P.O. box, and they told me that was fine. When I called customer service today, they could not explain why it was ok a couple weeks ago, even though they supposedly knew that I needed a street address since earlier in the year. The story didn”t make sense, so I asked to speak with supervisors that could reinstate my account. When I finally reached the top supervisor, she explained to me that only four days before they closed my account, they received information regarding the Patriot Act, requiring all accounts to have a physical street address. Any accounts that had a P.O. box as the mailing address was closed without any prior notice…no letter, no email, no phone call…though they have ALL of that information for me in my account. She also said that since “the system” closed over 50, 000 accounts, they could not reinstate any of them, even if they were long-term accounts in good standing, such as mine. I argued that a human created “the system”, and whoever that is certainly could reverse it. She explained that it would be illegal, as it would be going against the Patriot Act. I then asked her why none of my other 12 credit cards had said anything to me about the Patriot Act, nor had they closed my accounts. She had no answer or explanation. I got the feeling that there was something else going on, and the Patriot Act excuse was just a cover-up. She had the audacity to encourage me to reapply for the card! Excuse me??!! Why should I need to reapply for a card I have been using for almost 20 years??!! NO THANK YOU!! You have lost this loyal customer and my business!