The company sent me an obviously used printer/copier when I ordered and paid for a new printer. It was not in the original packaging, the ink cartridge was already inserted and there was even a document in the copier. I obtained a return authorization and shipped the printer back. They have refused to credit the price of the return shipping $50 because they claim that the printer was not used, I had even sent them pictures of how the printer looked when I received it. This is NOT a reputable company. There is a class action suit against them for numerous such cases. BEWARE!