Product appeared on Facebook as a textile of good size. It was pictured on a wall as a framed piece of art and also held agaist an adult person’s body showing a good a large size textile Grandmother to Granddaughter art poem. The total with shipping was around 30.00. | I received a very small package today. In the package was a cheap shiny thin paper print about 11″x7″ of the poem. I could have done this myself on my printer. There is no return address and no return information or no return phone number that I could find. | The address on the lable is Order Fufillment Cool Grandma Store 7800, Records St, Lawrence, IN.46226. I find this reprehensible to prey on Grandmothers. I normally do not buy off of Facebook, but this ad did not normal. I have learned my lesson.
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This complaint and/or review was posted on Skeptic Files on 14:47 pm, November 04, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/cool-grandma-store/.
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Major Rothmann
On July 5, 2019 I ordered two t-shirts for my grandchildren. After talking with my daughter & describing them to her, she told me she would not allow her kids to wear them. On July 11,2019 I sent a note to Cool Grandma Store using the link they sent me to tell me of the comformation. | On July 17,2019 I recieved an email stating that the order had shipped. Once again I sent a note using the same link they had just sent me to let them know the package woud be going back UNOPENED REFUSED AT TE DOOR !!!! | A few days later the package did arrive & I handed it back to the letter carrier UNOPENED !!!!! I have been waiting all this time for my refund! Today, I decided to reach out to them to find out what the status is. I chatted with Gary who informed me they do not do refunds…just replacements if there were something wrong with the product. | I told him (twice) that I returned it to the letter carrier unopened because my daughter would not allow the kids to where the shirts. After a half hour he finally understood me & gave me an email address which I will use to contact Cool Grandma. I thought perhaps I would shop again with them but after this I really don’t think so.