Placed an order on 11/4/15 for four custom frames with glass and mats. After the alloted time for shipment, I got nothing. Tried calling and emailing the compnay numerous times and get either an anwering machine or no reply to emails. Many days later got some young kid on the phone who gave me what ended up being a fake UPS tracking number. After that, I tried calling again and emailing. No replies to either method. It has been over two weeks and no items. I have filed a BBB report and a credit card dispute. This company clearly is a scam or simply does not care about customer relations and when orders are not correct, they make no effort to fix.