Used Dashlane for 2-3 years. Premium version. Recently upon updating to V6 it deleted itself from my desktop. Contacted support via email and received a response the next day asking for more info. Several days went by and did not hear a thing. Contacted them several times via chat and through Facebook and constantly I am being told that my ticket is now level 2 and they will contact me soon. 2 weeks went by and I am shopping for a new PM since Dashlane support does not exist.