Purchase date: 17/11/2018 – Macro Vaal Invoice Ref No: [protected] AC Split unit – AH12H3 My Phone number: [protected] The unit was bought from Macro vaal. I am qualified electrician and due to my experience and practical experience on electrical systems, repair and installation of air conditioning units including ammonia systems I felt confident to install the unit by myself. After installation the unit was running perfect with no problems at all. Ten minutes later the unit shut down and everything was dead. The display only indicate 88. This error code do not exist. After faultfinding I could pinpoint that the control PC Board is faulty. I logged a complaint by defy. REF No: 1003995. The very first question they asked if I have installed the unit. Fair enough, but this has nothing to do with a faulty control PC Board. After numerous phone calls I agreed that defy must send their authorized installer to come and do inspection on the installation of the unit as well as if their is any issues done wrong with the installation and what could be the problem with the installation if any and the unit. Servisure was send out. I paid R 400 (invoice no 12814) for them to come and do inspection and to also do fault finding. They confirmed that their was nothing wrong with the installation and everything was done to the book. They also confirmed that the control PC Board is faulty. This left me with a problem. No one is willing to help. Numerous phone calls to defy, all they have in mind is that I installed the unit and this is their escape door. There is basically nothing I can do wrong to damage the control board. The unit come standard with a 3 point plug wired in. I wonder who must do the electrical installation for the plug point ? All I want is for Defy to send me replacement Control PC board and I will install it by myself. Thank You
Sherwood Northcraft
Purchased a brand new stove (Defy 631T) from Tafelberg Furnishers, when it was delivered we noticed that the unit had been dropped on its back before being delivered. We contact Tafelberg and they said they would replace the unit. In the mean time we could use the stove as it would take a couple of day to replace the unit. While using the unit we noticed that the top was skew and all the liquids, oils etc would lay on one side in the pot, which we thought nothing of because we knew the unit was damaged. Today we have just had our second unit (Brand New) installed and this does the exact same thing and the thermo fan is incredibly loud. Does nobody quality check at Defy, this is not an expensive oven i understand but it is a brand new that i can afford, I am sorry i bought this unit now that it is doing the same thing. I certainly would not be recommended Defy if this is the quality product they are producing
Mollie Olsby
We purchased a Defy double door fridge/freezer less than two years ago from a local store . When it arrived we became aware that it was not branded, nor did it arrive with an instruction booklet. The water dispenser was also not working. It soon began to give problems, with the freezer section not working. We reported this to the dealer. He arranged for Defy, as we subsequently discovered it to be one of your products. The technician that was dispatched said it was the motor that was faulty, and that it would have to be replaced. There was, however, a long waiting period before this arrived… about 6 weeks. Defy in East London were most uncooperative about giving us a replacement fridge and the dealer we bought your product from lent us one of his fridges (KIC) until the repairs were done. The freezer section initially worked but seemed to have a life of its own, sporadically freezing and then defrosting. We would also like to bring to your attention the incredible waste of food and money which occurred every time the freezer stopped working. So, we were often forced to use the KIC model. 5 months down the line, we still had to rely on KIC rather than Defy. As this model of yours has no serial number or branding as a Defy, we have to assume that it was of one of a prototype of a large number of units that the dealer had on his books/floor. We have now been waiting for 2 weeks for the Defy technician (reference number 880196) to sort out what he says to be a computer problem on the appliance which accounted for all the problems we have had since purchasing this model. All in all it has been a most disappointing purchase and we would like to be refunded or have the model replaced with a model that is not flawed.
Omega Belyoussian
We have recently moved into a newly built home and was fitted with a Defy slimline 600E stove. I have queried with the building contractor why two of the plates turn white after a period of not even two months thinking it was because when they came to do some maintenance work they might have messed on the plates. Their reply was that it is not because of something they did but because of a poor quality product. I need somebody from Defy to please come and see me to get their opinion as well as I intend to take the matter further and I first want to get all my facts straight. My contact number is [protected] and at home [protected]. Can you please come back to me urgently in this regard. [protected]@gmail.com / work number [protected] Hennie van Dyk..79B Diaz extention Road, Parsons Vlei, Port Elizabeth.
Leila Sleger
We have had our defy f640 fridge/freezer since 2010. During the last few years the fridge have rusted extremely on the back panel so much so that it’s got exposed pipes and insulation on the inside. The holes are between 5 and 10cm in diameter. Surely a product of this coat should have better panelling on the inside especially since you have to store food products on the inside.
Cristal Buchetto
VERY Disappointed about this fridge. I bought this fridge beginning of March. It is definitely not sealed. The ants come in easily. I have to clean out the ants now daily. In the freezer area the middle compartment have to be pushed back into position EVERY time you use the bottom or top compartment of the freezer. I am very negative about this fridge as it looks dirty every time you open it because of the ants. I will not recommend Defy to anyone. I’m sorry, but I’m sure you see my point.
Ryan Dunmead
The inner glass of my oven door shattered after dropping a hot dish onto it. I logged a call with defy to order a new inner glass for repair. My job number: 622108. This was on 27 October. I am still waiting for the glass and an invoice! More than one month without a single person at least phoning me back giving me update on why it”s taking so long and when it will be installed, I have to phone you every time!! Now they say they will install tomorrow but refuses to send me an invoice and asking cash payment on arrival? What kind of show are you running?
Elise Burford
The 5 year warranty stuck on the appliance is not worth the plastic sticker it is printed on. My Defy upright fridge has failed not even halfway through its warranty period. My woes started when even Makro, where I bought the fridge from struggled for several days just to get a call logged with Defy. It took several calls to get a technician out to assess the problem, and of course he did not have spares. Worst is that Defy does not keep the particular spare at all. I have now been waiting for over a month, and after numerous empty promises and lies about a technician coming out, I still have no solution to the faulty fridge. I have taken unpaid leave to wait at home for the technician that never arrived. When you ask to speak to management, they are never available, or their phone just rings. Defy never again!
Sherika Varakuta
The paint on the inside of my fridge is coming off . We bought the fridge in september 2009 and is still brand new. This is unacceptable. Is there anything you can do for me?
Sonia Contos
Today 04 April 2017 at 16:30 a brand new Defy fridge was delivered to my house. Once again the fridge was laying down on the bakkie that delivered it and the delivery man said I must switch the fridge on within two hours. At 18:45 the fridge was moved into its place and switched on. As was known a process started and the fridge sound could be clearly heard. Its now 22:40 and this sound is still there. Is it normal that the fridge makes this sound continuously…does the cycle never go off.
Elvera Melino
We bought a Defy tumble dryer from Hirsch Silver Lakes on 2 August 2015. It recently started giving us issues: – making a horrible scratching sound when in use – the door lock system started giving issues – started to over heat We logged a service call with Hirsch on Saturday, 15 July 2017. They confirmed that we will be receiving an sms with the service call information. We received the sms on Monday 17 July 2017, 11:33, confirming that we logged the service call, with job reference 1399611. We waited until Wednesday, and still no call from any technician. We followed up with Hirsch again on Wednesday 19 July 2017, on which we received yet another sms with a new service call/job reference 747866. We received a call from Defy confirming that they will be picking up the tumble dryer on Thursday, 20 July 2017. We made arrangements that we will be home in order to receive the technician. No one from Defy showed up on Thursday. We had to enquire about this and received confirmation that the technician will be there on Friday, 21 July 2017. Again, it was a no show from Defy, no phone calls as to why no one arrived. My husband followed up, yet again, and was told that the technician could not pick up the tumble dryer due to system down time, but received a promise that the technician will be there on Saturday, 22 July 2017, early morning. The technician again did not arrive on the promised time, but did pitch. When looking at the tumble dryer at our home, the technician confirmed that the bearing was faulty and the plastic door lock will need to be tightened/fixed/replaced. According to the technician, the tumble dryer is supposed to be at least 1 meter away from any wall, and as it was not, that the reason for over heating. We checked and found that it is clearly stipulated in the tumble dryer instruction manual that it should be 100 mm away from the nearest wall (section 2, installation, floor standing) for an air gap. Our tumble dryer had at least a 150 mm air gap. The technician confirmed that he will be returning to our home as he can only collect the tumble dryer on Monday, 24 July 2017. On Monday, 24 July 2017, he arrived at our home again around 17:30 to do the collection and confirmed that he will work on it on Tuesday 25 July 2017, and should have it delivered again on Wednesday, 26 July 2017. Before the tumble dryer was loaded into the bakkie, the technician confirmed that there were no scratches, marks or damaged parts on the tumble dryer. My husband received a phone call from another technician on Wednesday to inform him that there was nothing wrong with the tumble dryer. We sent a video to him of the scratching noise, but he still insisted that nothing was wrong with the machine and they will definitely not be fixing the door lock as there is nothing wrong with it. Thursday, 27 July 2017 7:28, we received an sms confirming that service reference 747866 was completed. We only received a phone call from Defy on 1 August 2017, wanting to know if they can deliver the tumble dryer. My husband and the technician agreed on a delivery date and time, to be 2 August 2017, 17:30. Again, Defy did not disappoint by not showing up. We tried to call the technician who was supposed to do the delivery, however, his phone was not switched on. We followed up again on Thursday 3 August 2017, to find out where the tumble dryer was. My husband then again agreed on delivery to be the same day and time – 3 August 2017, 17:30. When the tumble dryer was delivered, it was wrapped in bubble wrap. My husband and I carried the item into the kitchen. Before we unwrapped the tumble dryer, we found that the 1 corner was damaged while in Defy’s possession, as it was not damaged when it was given to Defy. The drum was also filthy inside and the door filter was not cleaned out after testing. All of this can be proven with photos which were taken 10 minutes prior to the collection and photos taken immediately after delivery. Cannot believe how unprofessional Defy became towards their clients…
In Rozon
We took our defy microwave not sure of the model but it was a stainless steel interior and black outside. Two weeks ago about 02 03.2018 jib card no 678001 to defy teakwood road jacobs. I called after one week and still it had not being fixed. Then the following week I called only to be told the repair line was busy and the lady on the phone took my details and said she would get them to call me back that was last week. Now this week I called again I called and was eventually was put through my husband was to collect the repaired microwave after 12.00 Friday 16.03.2018. To my disgust when I got home that department didn”t even have pride in their workmanship to give our microwave a nice clean wipe off outside never mind the interior. I really thought Defy have pride in their appliances so as when a repair comes in and gets sorted out and that they should have some sort of pride in the workmanship and sales for that good make of appliances. I will therefore never recommend a Defy appliance to anyone again as they definitely don”t deserve the great name they make out to be so good. I mean even if an appliance comes in slightly marks on it, don”t you think that to keep defy”s name good they would at least let the repaired appliance go out looking better than when it came in so that the customer can see that yous actually care about your reputation of your products. Mrs Jennifer Kennedy