Delino Salon Essentials

Delino Salon Essentials

The absolute worst business ever. I made an appointment yesterday for both my daughters to come in and get their hair done and I arrived on time to find out that my appt time was written in for a different time in the system. The owner Ino who was there let us know that we were past our appointment time and said “oh I’m sorry, he” entered the time wrong in the system rather than 3 p.m. he entered 1 p.m. She let us know there was nothing that she can do and looked at us as if we were wrong, I explained to her we had just drove a whole hour to get here to have our daughter’s hair done at this particular salon and she completely disregarded that and tried to show me the monitor stating that my appointment time was for 1 p.m. rather than 3 p.m. | She stated that she had sent all her stylists home and that there was nothing that she can do; however, she did not try to make the situation any better nor take responsibility for her own staff making a mistake setting up the appointment for the wrong time that was given to me on the phone. | She did not want to take responsibility for the behavior nor try to make things right like call another stylist to come in to be able to get my daughter’s hair done and just simply let us know that there was nothing else and send us off on our way. Her business is supposed to be open till 6 p.m. on Saturdays which is clearly labeled on the door however she stated that they stop taking clients at 2 p.m. which is nowhere written on her facebook page, business page, or on her door which stays the hours at the business is operating.

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