Dell Inc.

On August 12, 2019 I purchased a Dell Inspiron 15 5000 (5584 series) with the promotion of a $100 VISA e card. At that time I was assured by the sales person that I would receive the e card in 10 business days. Had I known that I would not I would have held up buying the expensive laptop and went for a cheaper one. | I followed all of the protocol to claim the VISA and it was validated and approved on August 15, 2019 at which time I was then informed that it would take 28 days to claim the VISA. I then got an email on the 29th that the card had been processed. With back and forth emails and phone calls I got nothing from them. | Every time I call I’m told they are escalating my ticket but they never do. They have stopped answering my emails and do not call back. Today is day 28 and still no e card. I did get an email from someone at the corporate office but he has failed to respond to my reply. | I would like this resolved and in the meantime I want to warn others to beware of Dell.

Since i have always, to the moment, bought dell computers, and since many tech groups refer you to your manufacturer, i | Purchased an extension of concierge premiere technical support thru their number on the phone. It is valid for one year. | Right off the bat, their service was good and timely. But now, two months merely after the purchase, as a block – the company i mean – denies any such purchase. | This adds to a conviction that has been building on me over the last dozen years : the internet, the big companies that rule it ( private ), their contracts and responsibilities, and even their fidelity to our nation is just a big fairy tale. | These people are out only to make a fast buck ( i know of one who has so far, accumulated 50 billion ! ) and could not give a darn about consumers or the ‘ communications ‘ these clowns so boldly advertise. | I paid approximately $200 for the above mentioned services. They seemed to have vanished into thin air. | There is a chinese enterprise known as ali baba. | Dell should change it’s name to ali baba’s and the 40 thieves, branch india ( where eating steak can get u lynched. )

Thank you for nothing but hours of wasted time and the experience of a corporate giant’s management team so terribly embarrassing itself. I’ll use your most recent email as I write of the DELL “advanced” resolution team and its keystone-cops-like approach to management. | Stock Footage – Keystone Cops Car Gags on Make a GIF | Stock Footage – Keystone Cops Car Gags on Make a GIF | Stock Footage – Keystone Cops Car Gags is an animated gif that was created for free on MakeAGif. | I’ll be escalating my campaign, of course, working diligently to bring DELL all the shame it deserves. The Japanese at least know how to save face. You, have fallen on yours. People may tolerate the quality of your machines but the glowing reviews will will wane. Surely they will, after I directly write the people at CNET, PC MAG, Tom’s Hardware, Consumer Reports. I’ll be writing someone every week for a year and working on this effort full time as I have all of January to myself. I can’t tell how many sales this will cost DELL but I know it will be many. I’ve been corresponding with contacts in Canada as well. As countries begin to learn that DELL’s warranty isn’t worthy of lining a bird cage, they’ll steadily move to better companies and better products like Lenovo and Apple. Whatever it costs DELL,, I know it will be considerably larger than the $385 your employees tried to extort out of me. Also I’ve been on television, radio, and social media before, so there’s nothing intimidating about doing it again. I have a press release for all the major mass communication outlets. Whether I choose to appear in person via these channels or not, I know for certain people will be talking and it is interpersonal contact that most influences a consumers behavior. I’m also going to write and make some calls to see if I can get the executive team in the same room and talk to them even if only via Skype. It’s not it about me, really. I worry for those less fortunate than myself. Citizens who you will be ripping off on Black Friday with the promise of a warranty that doesn’t exist. Despicable.. Anyway, I’m a peaceful guy. Words are my stock in trade and I always try to do the things I say I will. 2018 is going to be a busy yet hopefully rewarding year. | A number of very important people are receiving this email at DELL. I never waste people’s time and the fact that I’m taking the time to write and actually hit send tells you how committed I am to this cause. I would urge board members and the Executives to read not just this email but also the message further down – which I sent you. It’s what I’ve been publishing in all the consumer sites for both the U.S. and Canada. I have no way of knowing where my computer was and who serviced it – if was attended to at all. My computer expert will be able to tell me if it was opened or if you just glanced at at it. Also, I know where you are located and with no disrespect to India, I think U.S. consumers have a right to know that important service work is being outsourced. No American likely had a role in servicing my computer or the determination to evade responsibility for DELL’S warranty. It is easier, I expect, not to give a fig about the American consumer when you’re approximately 8,500 miles away.I found the U.S. Executive Team immediately. There was nothing I could find on DELL Leadership in India and no email contacts. Finally and after a great deal of effort, I did manage to find your CEO who is listed in this mailing. As you know your unresolved issues website is not working. It is not a viable channel for connecting to anyone. | Remember Xerox? They were five steps away from bankruptcy years ago and the reasons? 1. They thought they could never fail and 2. they lost site of the fact that the consumer is not some abstract idea. Consumers are the life blood of any corporation. You do have someone on thee team with an MBA from a reputable school, right? In closing, I’ll simply give you the word any top business schools would use to describe the decision that you and your “team” arrived at. Dumb. | Have a great weekend and thanks for sending the laptop back. The fact that you made sure to write: “The unit has been shipped back to you unrepaired via FedEx” — wasn’t lost on me nor will it be on my readers. | Have one of the country’s best computer techs in Chicago. He can tell me what you all at DELL did, did not, and should have done. He’s the most honest business person and I value his opinion much more than I do anyone else who has spoken to me on this subject. I’ll have his expert opinion documented and it will be useful when I file my small claims suit. I’ll have to file in TX but that should enhance my chanced in court and allow me to recoup my losses. As I told you, someone from the executive team will have to be named and be there. Otherwise a no show is counted as a loss and a warrant is issued to pick up the person who never arrived.

This is my 5th Dell computer since 2003. It is less than a year old and developed a charging problem, was diagnosed via remote desktop by Dell computer as a bad I/0 daughter board. They were on our working computer via dell assist and diag the problem, sent a call tag for repair. After we sent the computer out we were called and asked for money to repair a USB port that they said was broken. We advised them that no usb was broken and that is not why the computer was sent out for repair that it was sent out for the board replacement which was internal to the computer. The I/o daughter board and the usb had nothing to do with each other and that the usb had nothing wrong, we refused to send in money. We sent the computer into dell repair in the original box and packing from the factory. | Dell called twice asking for money for a usb replacement. | both times we refused, stating that the computer was sent in perfect condition minus a battery charging issue and that we had never had a complaint or problem with a usb as it was working fine when we sent it in. Finally, we received the computer back, it was in the wrong box and not in factory packing that we sent it in with. I took it out of the box and immediately noticed that the factory intel labels were missing from the case. I also noticed glue on the case and you could tell that the case had actually been burned together in places with a heat gun. The upper and lower case was broken not the usb. They broke our computer then tried to charge us for repairs under false pretense of a non-warranted usb being broken. | We refused so they then attempted to repair the broken case. I then powered the computer on to get a blue error screen saying no bootable device found. Our computer was damaged and returned in nonworking condition. It has now taken over a week to get a response of which we are being called liars and basically told they would take the unit back in for repairs but would not replace it, or our box, or our factory labels that were on the computer. We agreed to a repair vs a replace if they would extend the warranty due to the nature and extent of repair to replace an entire case. We were then told to be sure to back up our computer. | What a joke. It will not even power on now with a blue screen that says no bootable device. This computer was used by a 74 yr old woman at a desk to search for recipes and use facebook. It was in immaculate condition as witnessed by multiple family members and was in perfect condition other than the battery would not charge. The way we have been treated is an outrage. Break a personal computer, try to charge them for it, fail and attempt to hide damages and return in not working then call the consumer a liar. It was my 5th dell computer and could of been a lifetime or another 50 years of them but Dell has failed me in every way. Outraged in TN. My 5th but last.

We ordered an Inspiron 17 laptop in late January. The system arrived with damage that clearly occurred before the computer was shipped. The track pad has never operated and the plastic surrounding the screen is cracked and separated from the main frame. I immediately reported the damage to Dell through their online support site. It took multiple contacts and finally an e-mail to Corporate for Dell to respond with a reasonable solution. Their initial response was to assert the damage might have been caused by the customer. NOTE: The laptop arrived with this damage. After much delay and making of excuses, Dell finally agreed to replace the first laptop. Because having a working laptop is essential to my work [I travel a great deal for this work] Dell agreed I could use the first laptop until the second arrived in satisfactory condition. The second computer arrived approximately ten days later. That system failed to boot correctly and, once it finally booted [after days of attempted repair] it crashed on each use. It took multiple telephone calls, e-mails and finally a USPS letter to Corporate to get a response from the Company. The initial response was to once again blame the customer for the issues with both systems. After weeks of receiving no response and struggling to work with a damaged computer, a Dell agent finally responded. His response was to minimize, insult and attack – claiming that the Company was not responsible for either system because we had yet to return the damaged systems. At the same time, he claimed Dell would not authorize the return and I would have to be responsible for the cost of return and for any damaged incurred during transit. Throughout this ordeal, no one at Dell has ever accepted responsibility for shipping a clearly damaged computer; not doing any quality control prior to shipping either system; apologized for the debacle they created or made any effort to provide a reasonable or respectful response. Attempts to contact upper management to enlist their assistance have proven frustratingly futile. No matter what channel of communication I attempt, the matter is sent back to Dell’s India based customer support. This means attempting to communicate with individuals who, in my experience, are less than completely fluent in English. I have been dismayed and rather shocked at the rudeness and dismissive attitude of those with whom I have been forced to interact. Prior to this experience, I had done business with Dell for over twenty years. At no point, before this debacle, would I have expected this level of disservice from this company.

What Ever Happen To Good Ole Customer Service ? | Already frustrated by the fact that to use my laptop, it requires that I keep it plugged up. | I bought my computer from Dell in Jan. 2016 within 11 months the battery went out. Called Dell constant run arounds. | A few more months go by still frustrated that my battery doesn’t work and all sorts of driver updates. I now use the laptop just to write and basic internet stuff. | I receive a pop up from Dell telling me to renew the warranty, you know the one we buy and they don’t fix or solve any issues ..that warranty. | Rude customer service , non-empathic and poor products is how I will serve Dell Computers up when asked my personal opinion of the company. | Sadly I am still in Nashville TN in need of a BATTERY!!! Surely Dell isn’t suffering so bad financially they are unable to send a battery a refurbish one something!!! Nope WE don’t care! Not our problem! So again, What Ever Happen to Good Ole Customer Service? Before the bad review, before the phone calls, before the venting to friend s family, before the social media videos, and negative blogs, and forums? I will NEVER buy a Dell again! NEVER EVER!!! Oh and to add injury to insult after speaking to the final supervisor in desperation of not having to fix the problem, He then tell me that he can’t verify my name or address. Seriously! Ironic how you knew exactly where to ship this piece of crap computer to when I pulled my bank card out… Companies always remember the transactions where it involves taking your $$$$. Hmm??