Booked a hotel in Switzerland last month, where you have to check in with a booking code (there is no reception). Despegar provided us with the wrong code, so we could not enter our room and had to find (and pay for) another hotel late in the evening. The fact that it indeed was the wrong code was later confirmed by the hotel itself. Despegar customer service can’t be reached to file my complaint and receive compensation however, even though I tried to reach them every possible way.
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Published27 February 2021
Submitted by: Stefanie Klaassen
This complaint and/or review was posted on Skeptic Files on 10:17 am, February 27, 2021 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/despegar-com-complaint/.
The reviews & complaints posted about Despegar.com was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Despegar.com as per Section 230 of the Communications Decency Act.
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