The owner of the company delivered this dog and admitted recently that he saw problems even on the airplane to bring the service dog that I waited six months for. I am a single mom that does not awake to alarms for low blood sugars (which can be deadly) with no family anywhere close. I was so excited to meet my life saving diabetic alert dog! | Ed assured me that Hachi would adjust and to just give him time, 30-90 days to be exact. Hachi alerts to an open hand, but not blood sugar levels. He shook and cowered behind me in public. The only thing they got right were his obedience skills. After less than 90 days, Hachi was washed from service. Ed agreed to let me keep him as a pet and to train a new dog for me. | After ten more months, Ed said the new dog was ready. Within that ten month period and after my experience with Hachi, I had made contact with well over 15 other customers that had been scammed by this company. Many have no dog and received no money back. Many have dogs that experience abuse or neglect on DADoA’s watch. I lost my trust in this company based on many things, but the fact that this had happened to so many others out there was definitely up there on my list of reasons why I proceeded as I did. | I asked Ed for videos of the dog performing tasks such as night alerts before delivering the dog so he didn’t waste his time delivering a dog that wasn’t going to work. Ed said he would not provide that. I asked Ed for a refund instead of the dog. He made it apparent that he felt like he was doing me a favor by doing his job and resolving this issue. He seemed angry that I wouldn’t say I was happy or satisfied by my experience, but it was extremely emotionally charged the whole time and I never felt supported by Ed or Nicole, and rarely Christy. Jennifer Kaldy didn’t even exist to my knowledge for a long time. | Ed and I came to an agreement and hung up the phone. Then he called back and told me I had to sign a non disclosure agreement to receive the partial refund. I will not do that when I have heard him lie about so many other people’s stories and I have been studying dog training myself. I told him he would have to deliver the dog then because I would not sign an non disclosure agreement that takes away my rights to protect myself from the negative and false stories he spreads about his unhappy clients. | Then, a diabetic in town here sent me a message to let me know her daughter is now receiving MY dog that I waited ten additional months to be trained. Ed is not refunding any of my money unless I sign his non disclosure agreement which I will not do because of the negative impact on my health. DADoA has over $11,000 of ours, and I nothing but my PET that has cost me thousands of additional dollars because of the anxiety from his training. So I am lodging this complaint for all the people out there that think they are alone. This company has been nothing but one big heart breaking scam.