DirectWithHotels

DirectWithHotels Complaint

By no means use this reservation service. The company advertises prominently a $10 cancellation fee and so I booked a hotel I had not seen before. When we got to our destination a day early, we found the hotel to reek of disinfectant and the room we were assigned had a see-through toilet and shower area (we are two adults and a teen son). We told the staff we were cancelling our reservation. The attendant told me that because I made the reservation on line, I would have to cancel directly with the agency. And so I sent an email cancelling, prepared to be charged the $10 cancellation fee so predominantly advertised. Directwithhotels.com wrote back that they had a 15-day cancellation policy and that they would not refund the money. I wrote and pointed out that the $10 cancellation fee is predominantly featured and that the 15-day policy is not even evident when making the purchase. They are insisting on charging us, and I will continue to contest it through the channels. I am mostly disappointed with the blatantly misleading policy. Again, do not use this service. Rather, contact the hotel directly. Sharie, Thank you for your email. I made the reservation only several days ahead of time and did so mainly because the cancellation charge of $10 was prominently shown on the web page. I made a special trip in person to the hotel to cancel the day before. If I had noticed a 15-day cancellation policy I would not have made a reservation through your website. That policy is not prominently displayed and not within the standard parameters of hotel cancellations. Anita Cabrera [protected]@msn.com “Freedom of the press exists for those who own the press.” -Albert Camus On Aug 13, 2015, at 9:13 PM, “Reservations” wrote: Dear Ms. Anita, Warm Greetings! This is to acknowledge the receipt of your cancellation request, allow as to coordinating with the hotel in evaluating this matter and we will give you a feedback as soon as we have an update. Thank you and have a great day ahead! Sincerely, Sharrie HOW MAY WE ASSIST YOU? Please send an email to [protected]@directwithhotels.com for any Reservation related concerns (24/7). Below numbers may be contacted from Mondays thru Fridays 7:00AM to 7:00PM (GMT+8) except public holidays. _______________________________ Reservations Management Team DirectWithHotels Limited Phone +[protected] Mobile +[protected] Fax +[protected] Email [protected]@directwithhotels.com ( Website www.directwithhotels.com

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