Dirt Devil

Dirt Devil Review

TTI Floor Care North America, sometimes known better by their vacuum cleaner brand “Dirt Devil” has horrible customer service. In order to fill the vacuum cleaner’s warranty I was told I had to drive 2 1/2 hours (with gas prices at $3/gallon) to a repair store, then after it was inspected & determined that it could indeed be something included in the warranty that was wrong with it, I’d have to PAY to ship it back…so pay about $60 or more to ship back my broken/hazardous vacuum cleaner. Since the day I bought it, the Vacuum has this strong burning smell, almost as if there is a fire. The belt broke about a month ago and while that could have contributed to the odor, the odor has been going on for 8 months…long before the belt broke. I told them I was concerned because of the possible hazardous situation, thinking that they were a socialy responsible company…I don’t think so…it might have well just blown up and they would not care! I talked to 7 different rude people for 50 minutes until the 8th person decided I could cut off the cord and send it back with the sticker on the machine and they are going to send me a new one… But now I don’t want the new one, I’m taking it because I can’t afford to buy a new one, but I plan on never purchasing this brand ever again. I’m so disgusted by their customer service. So disgusted.

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  1. Bridgett Ladwig
    June 13, 2020

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