Purchased 2018 RV $650, 000 retail, after finally getting to the sale, the Motorized manager suggested that they just deliver it to my home for free!!! I like in SC, , but I told him DO NOT deliver the RV unless YOUR PEOPLE CHECK IT FRO TOP TO BOTTOM AND FRONT TO END for any defects that need to be taken car of. He assured they would do that since that is normal procedure. WRONG!!!.. When it arrived to me there were several item right off the bat I saw needed attention. Anyway the driver left it with me and took my trade…after I REALLY took a look at the RV I found over 50 items that needed attention; some were mechanical! So I contacted Dixie RV and they said they would have the factory pick it up and take back for repairs…WELL who is gonna pay for the wear and tear (tires battery, other components) for this 1000 mile trip? AS OF THIS DATE (1/22/2019) Dixie RV has NOT responded!!! I as to speak with the GM…they said that was NOT allowed as they had other people that I could deal with!!! PLEASE make sure you check out anything these people tell you…BUYER BE WARE!!!
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This complaint and/or review was posted on Skeptic Files on 19:54 pm, June 26, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/dixie-rv-superstores-2/.
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Kasha Schroader
With out a doubt the worst service I have ever seen. WILL NOT even return your call. The most rudist and inconsiderate service department I have ever had to deal with. Stepen Guidry is the General Manager. This man will not return your call. I don”t know Asa”s position there but he is extremely inconsiderate. The Better Business Bureau gives Dixie RV Superstore a Grade of “F”. In my opinion it is well earned. But according to Asa, when your as big as Dixie RV, it doesn”t matter what your BBB rank is. I am very dissatisfied with Dixie and wish I never bought my camper from them. If there was a way I could bring this camper back to them, I would. Sometimes going to the BIGGEST RV dealership isn”t always the best thing to do. Check out some of the Mom and Pop places first.
Nana Vessell
We took our rv back within the 1 year period required to maintain warranty. We weren”t given any paperwork to send to 3rd party warranty. It became apparent to us the next year that we were the ones with the responsibility to see that all the steps were taken. So, second year at time to take back for annual service, we took back again. We got an unexpected charge. When I asked, they said, “you paid this last year”. They also gave us paperwork and stressed that we had to send it in. That was different, too. We sent in and got notification that we were no longer covered by forever warranty because we didn”t send in paperwork the first year. Caveat emptor: let the buyer beware!!!
Rae Underberg
We purchase a new 2014 Premier Bullet coach from Dixie RV in Defuniak Springs, Florida. Their sales staff was very friendly and assured us that we could expect the finest repair work from their maintenance department but also told of this was the top-of-the-line coach and it is a well-constructed unit and expect the best quality . After a few minor repairs as to be expected on a new coach we started having major problems. Our A/C quit completely doing a hot spell while camping in September. It was finally replaced after Dixie had it six weeks. They robbed a A/C unit from another coach after arguing with Keystone to send them parts for repair. Next to break was the kitchen slide out. The motor and gearbox completely failed in my driveway and wouldn”t fully retract. I had to call on a mobile repair company to dispatch their technician to my home in order to manually retract the slide out. Dixie replaced both motor and gearbox plus re-adjusted the slide out which took another three weeks for repairs. Less than ten months, the slide out broke again in my driveway. This time the motor/gearbox fell off the wall mounting bracket. We believed that they used the old screw holes and the unit worked it self from the bracket. My warranty had expired and I just paid Dixie $1155.60 to do a re-adjustment . Thanks goodness the motor/gearbox was good this time or the bill would be more. The fiberglass cap began fainting almost from the time we bought the coach. After lodging complaints Keystone agree to have it repainted. This was another two weeks without my camping partner. I forgot to mention one of the windows leaked and we were getting water in the coach. It was replaced after they discovered a large crack but it took two attempts from Dixie before the right size window arrived. After two weeks of down time. So less than twenty months, I”ve had this “Premier” under maintenance and had to cancel over six scheduled camping trips. I have had numerous phone calls and email not returned from Dixie RV and Keystone. Somehow to the credit of the maintenance department the repairs get done but not without difficulty and a lack of communication from both Dixie RV and Keystone. The salesman still remembers to call me on my birthday and they attempt to sale me another unit each time I have to return this top-of-the-line coach for repairs. I wouldn”t recommend dealing with either Dixie RV or Keystone. If you are looking for a RV please consider other sources if you are expecting a comfortable retirement experience. Jerry Inman Shalimar, Florida 32579
Cecille Poet
We had an insurance claim on our camper. Went to Dixie RV Superstore in Defuniak Springs Florida. We got an estimate from Tim (assistant service manager) of $7501.57. Our insurance company negotiated a lower labor rate and brought the total price down to $6792.91 ($6692.91 was paid by the insurance company). They did this by lowering the labor rate to 140.00 per hour. Dixie RV estimated 36 hours of labor. We went to pick up our camper and found that the tanks had not been replaced, the floor hadn”t been replaced, only a fraction of the plumbing had been replaced, the broken mud flap had not been replaced, and there was still a large hole in the wheel well. We found that some of the repairs were made with gorilla tape (that was laughable). They left wood shavings all over the camper floor and Tim told us it wasn”t their responsibility to clean that up. We looked at the final work order Tim gave us. No the tanks had not been ordered or the flooring. But the total amount charged was still the $6692.91 the exact amount that the insurance had paid. Taking a closer look at what they charged we saw that the labor cost was $5726.24 for 20.5 hours of labor. Wow!!! Their labor rate went from $140. per hour as agreed to $279.32 per hour. Not only that but they tacked on a $286.31 Shop supplies external fee. What the heck is that? They didn”t clean up anything so it wasn”t that. Does this mean Gorilla Tape cost 286.31? The parts they listed only totaled 199.41. So what this company did was move the charges to misc and labor in order to keep the money. Tim walked away from us when my husband started pointing out all that was not done. We no longer had contact with him. They will say they refunded some of the money. Yes they are in the process of refunding some of the money to our insurance company. BUT only days later after we complained. First Eric, the fixed operations manager, offered 1800 back since the tanks had not been replaced. Then when we complained more they offered 2500 back to our insurance company. When my husband refused to let them work on the camper Eric offered a little more to the insurance company. I called our insurance and asked what they were refunding. She called and spoke with Eric and said it was for the flooring and tanks. She assured me she had that comment documented in our claim. Nothing about their fraudulent labor charges being refunded. The funny thing is on our final work order there are no tanks or flooring on there to be refunded. It”s all labor charges and that mysterious shop supplies external fee. Eric will say we didn”t bring the camper back to allow them to fix it and make it “right”. That is true. There is no way we will allow them to work on our camper. We don”t need more gorilla tape for repairs. My husband could have done all the work they did for $150.00 and in probably less than 9 hours. And why should we bring it back to them? They didn”t even try to fix it the first time. AND they tried to scam us out of that insurance money. No, they don”t get another chance with us. Also, for all the complaints regarding no returned phone calls that is true. We left several messages and didn”t receive one call back from Tim to find out the status of the camper. Very poor service from the start and insurance scammers to boot. Stay away from this place.
Elvera Lightbourne
We bought a new Hurricane motorhome in May 2018 and purchaced the forever warranty at the finance officer’s recomendation. He told us the unit would need to be inspected once a year which seemed reasonable and it was inspected after our purchace and before we took possession of the unit. We were led to belive that as long the unit was inspected during the second year our warranty would be valid but, in September of 2019 we carried it for some small warranty work at which time the service writer informed us since we had not brought it in before May of 2019 our warranty was void. We had the work done and I paid for it but, when I asked the servive writer what could be done about the warranty I had paid for in good faith he told me I could purchace another warranty and start over. I told him if Dixe RV was not going honor the first warranty why would I buy a second one . This policy seems misleading at best and total fraud at worst. Guunar Byrd
Cheree Scadlock
We bought a 2014 Thor Outlaw from them last month and drove home 7 hours away with the check engine light on…Took it to the Ford Dealer in my town and it seems that someone has tampered with the catalytic converter on the unit. It was replaced with a converter that is made for a car. I is illegal under f Federal statues to sell a motorized vehicle that has had the catalytic converter tampered with… Dixie Rv claims that it”s got nothing to do with them because they do not do engines…REALLY? So you are going to send customers on a 7 hour trip in a 38 foot RV and never even have inspected the RV to make sure that it is safe to travel in. Even used cars get a 50 point inspection… After this was brought to the attention of the salesman, Skip, and the manager John, they did not seem to care. I insisted that they pay for the repair to have the correct converter put on, which they did, but I just don”t trust this vehicle now. I gave them a down payment of $31k and still owe 70K . Not a wealthy person here, my husband is a disabled Veteran and we are in our 60″s. It was a big deal for us to be able to do this purchase. Dixie Rv was going to work with us…for more $$$…
Hai Holweger
This is the 3rd time we have taken our TT in. First, it was for some minor repairs and warranty work that needed to be done after we bought it. They kept it a month. They told us they would look at it the Monday after we took it back on Saturday. They didn”t even look at it for 9 days. Then supposedly we had to wait for the part. Bottom line is they had it for 4 weeks. When we got it back, some of the repairs had not been done and some of the repairs that they had done had caused other electrical problems. We took it back for another week to repair what they messed up and fix what they didn”t fix. We told them this time we HAD to have it back within a week for a camping trip. When we went to pick it up, the loose board on the slide out hadn”t been touch. That was one of the original complaints. We stayed there while they fixed it this time. We took a trip to IN with it and found out the water heater wouldn”t work on electric. When we returned, before even unhooking it again, we took it back. They admitted that the person that did it hot wired it directly so it burned the element out. So they fixed it temporarily and we had to make yet another appt to have it repaired which is a 7 hour job . We live 35 miles from this place. We have hooked it up and taken it down there 3 times now and still a 4th time is needed because of their screw ups. I called Hammond LA, the corporate office and they haven”t returned my phone call so apparently this isn”t just this branch, it is the whole dealership. They sure jumped through hoops to make the sale but getting service after the sale is like getting teeth pulled. I guess we should have thought something wasn”t right when they wouldn”t give us the deals advertised on the ad when we went to purchase it. They had some sort of excuse why they couldn”t.
Aiko Maytorena
The Dixie RV staff was very nice but if you live out of state they will over charge you on sale taxes. We provided four pieces of documentation that Dixie RV should not have charged us Alabama and local sale taxes since the new RV would be registered out-of-state, but without any documentation of their own the Dixie RV staff insisted that they were right and kept our money. And then we had to pay the taxes again when we registered the new RV in our home state. The State of Alabama DMV documents and other Alabama RV dealers confirmed that Dixie RV should not have changed us the Alabama and local sale taxes. Letters to them has gone unanswered.
Curt Blanchette
That sales manager john is a frigging pos as is the whole team if i wanted to be ripped off i would have gone to the carnival, he got all offended when i asked about the buy rate i was approved for 6.2 and they tacked on 2 more on top of that when i told him i was going with another lender he says i have no choice but to go with them i was going to buy a $ 92.000 5th wheel well he can stick that up his a$$ never again will i do any BUISNESS with them
Jolynn Lucash
We had an insurance claim on our camper. Went to Dixie RV Superstore in Defuniak Springs Florida. We got an estimate from Tim (assistant service manager) of $7501.57. Our insurance company negotiated a lower labor rate and brought the total price down to $6792.91 ($6692.91 was paid by the insurance company). They did this by lowering the labor rate to 140.00 per hour. Dixie RV estimated 36 hours of labor. We went to pick up our camper and found that the tanks had not been replaced, the floor hadn”t been replaced, only a fraction of the plumbing had been replaced, the broken mud flap had not been replaced, and there was still a large hole in the wheel well. We found that some of the repairs were made with gorilla tape (that was laughable). They left wood shavings all over the camper floor and Tim told us it wasn”t their responsibility to clean that up. We looked at the final work order Tim gave us. No the tanks had not been ordered or the flooring. But the total amount charged was still the $6692.91 the exact amount that the insurance had paid. Taking a closer look at what they charged we saw that the labor cost was $5726.24 for 20.5 hours of labor. Wow!!! Their labor rate went from $140. per hour as agreed to $279.32 per hour. Not only that but they tacked on a $286.31 Shop supplies external fee. What the heck is that? They didn”t clean up anything so it wasn”t that. Does this mean Gorilla Tape cost 286.31? The parts they listed only totaled 199.41. So what this company did was move the charges to misc and labor in order to keep the money. Tim walked away from us when my husband started pointing out all that was not done. We no longer had contact with him. They will say they refunded some of the money. Yes they are in the process of refunding some of the money to our insurance company. BUT only days later after we complained. First Eric, the fixed operations manager, offered 1800 back since the tanks had not been replaced. Then when we complained more they offered 2500 back to our insurance company. When my husband refused to let them work on the camper Eric offered a little more to the insurance company. I called our insurance and asked what they were refunding. She called and spoke with Eric and said it was for the flooring and tanks. She assured me she had that comment documented in our claim. Nothing about their fraudulent labor charges being refunded. The funny thing is on our final work order there are no tanks or flooring on there to be refunded. It”s all labor charges and that mysterious shop supplies external fee. Eric will say we didn”t bring the camper back to allow them to fix it and make it “right”. That is true. There is no way we will allow them to work on our camper. We don”t need more gorilla tape for repairs. My husband could have done all the work they did for $150.00 and in probably less than 9 hours. And why should we bring it back to them? They didn”t even try to fix it the first time. AND they tried to scam us out of that insurance money. No, they don”t get another chance with us. Also, for all the complaints regarding no returned phone calls that is true. We left several messages and didn”t receive one call back from Tim to find out the status of the camper. Very poor service from the start and insurance scammers to boot. Stay away from this place.